Clinical Team Leader Outpatient Booking Team
8 hours ago
An exciting opportunity has arisen for a Team Leader in the Outpatients Booking Team at East Cheshire NHS Trust. We are seeking a highly motivated and experienced individual to lead our team in delivering a consistent and coordinated approach to the operational management of outpatient services.
Main Responsibilities- Support the Outpatient Management Team in delivering a high-quality service to patients.
- Ensure staff receive appropriate levels of training and supervision to meet the needs of the team and the service.
- Manage appointment capacity and monitor the timeliness of patient appointments and utilization of cancelled appointments.
- Manage the booking team on a day-to-day basis, ensuring implementation of changes to ensure a clear operational streamlined approach is delivered to the team.
- Follow Trust Policies in relation to patient information, storage of case notes, and tracking procedures.
East Cheshire NHS Trust is a great place to work, with a real sense of community and a commitment to delivering outstanding care to our patients. We are an equal opportunities employer and welcome applications from all qualified candidates. We are a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post.
Person SpecificationEssential
- NVQ (National Vocational Qualification) Level 4 or 5
- Foundation degree or equivalent
Desirable
- ECDL (European Computer Driving Licence)
Knowledge & Skills
Essential
- Knowledge across a range of outpatient procedures and systems acquired through work-based training
- Awareness of current NHS priorities and targets
- Knowledge of NHS information systems
- Understanding of confidentiality and the Data Protection Act 1998
- Knowledge of relevant HR / Health and Safety
Experience
Essential
- Previous team leader experience
- Experience of clinic scheduling and management of clinic changes
- Experience of instructing / training others
- Committed to developing individual staff and teams
- Experience managing administrative services in an NHS setting
Desirable
- Possess a level of outpatient booking experience
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