Outpatient Services Team Manager
2 months ago
We are seeking a highly motivated and experienced Team Leader to join our Outpatient Booking Team at East Cheshire NHS Trust. As a key member of our team, you will be responsible for leading and managing a team of administrative staff, ensuring the smooth operation of outpatient services across the organization.
Key Responsibilities- Support the Outpatient Management Team in delivering a consistent and coordinated approach to the operational management of outpatient services.
- Ensure staff receive appropriate levels of training and supervision.
- Update relevant computerized booking systems for clinic maintenance, ensuring accuracy and timeliness.
- Manage appointment capacity and monitor patient appointment timeliness and utilization of cancelled appointments.
- Manage the booking team on a day-to-day basis, implementing changes to ensure a clear operational streamlined approach.
- Follow Trust Policies regarding patient information, storage of case notes, and tracking procedures.
At East Cheshire NHS Trust, we pride ourselves on being a community-driven organization with a strong sense of values. Our team is dedicated to delivering outstanding care and improving the health of our patients. As a member of our team, you will be supported, developed, and empowered to reach your full potential.
Requirements- NVQ (National Vocational Qualification) Level 4 or 5
- Foundation degree or equivalent
- Previous team leader experience
- Experience of clinic scheduling and management of clinic changes
- Experience of instructing/training others
- Committed to developing individual staff and teams
- Experience managing administrative services in an NHS setting
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