Clinical Support Team Leader Outpatient Booking Team

7 days ago


Macclesfield, Cheshire East, United Kingdom East Cheshire NHS Trust Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our Outpatient Booking Team at East Cheshire NHS Trust. As a key member of our team, you will be responsible for leading and managing a team of administrative staff to ensure the smooth operation of outpatient services.

Key Responsibilities
  • Support the Outpatient Management Team in delivering a consistent and coordinated approach to the operational management of outpatient services.
  • Ensure staff receive appropriate levels of training and supervision.
  • Update relevant computerized booking systems for clinic maintenance, ensuring this function is coordinated and updated accurately and in a timely manner.
  • Manage appointment capacity and monitor the timeliness of patient appointments and utilization of cancelled appointments.
  • Manage the booking team on a day-to-day basis, ensuring implementation of changes to ensure a clear operational streamlined approach is delivered to the team supported by standard operational procedures.
  • Follow Trust Policies in relation to patient information, storage of case notes, and tracking procedures.
Requirements
  • NVQ (National Vocational Qualification) Level 4 or 5.
  • Foundation degree or equivalent.
  • Previous team leader experience.
  • Experience of clinic scheduling and management of clinic changes.
  • Experience of instructing/training others.
  • Committed to developing individual staff and teams.
  • Experience managing administrative services in an NHS setting.
About Us

East Cheshire NHS Trust is a community-focused organization that values its employees and provides a supportive and inclusive work environment. We are committed to delivering high-quality patient care and improving the health of our community. As a member of our team, you will have the opportunity to develop your skills and career in a dynamic and supportive environment.



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