Team Leader Outpatient Booking Team

5 months ago


Macclesfield, United Kingdom East Cheshire NHS Trust Full time

An exciting opportunity has arisen for a Team Leader in the Outpatients booking Team.

The post holder will have the ability to work in a faced paced environment and demonstrate exceptional leadership qualities. You will need to be highly motivated, with a strong work ethic to deliver to tight deadlines. You will have a keen eye for detail and a strong focus on supporting your team, service users and Operational Mangers.

You must have the ability to aspire and support your team and promote change in a positive effective manner. You will be essential in escalating capacity and monitoring performance.
- To support the Outpatient Management Team in delivering a consistent and co-ordinated approach to the operational management of outpatient services across the organisation.
- To ensure staff receive appropriate levels of training and supervision.
- To have specific responsibility for updating the relevant computerised booking systems for clinic maintain session, ensuring this function is co-ordinated and updated accurately and in a timely manner.
- To manage appointment capacity and monitor the timeliness of patient appointments and utilisation of cancelled appointments.
- To manage the booking team on a day to day basis ensuring implementation of changes to ensure a clear operational streamlined approach is delivered to the team supported by standard operational procedures.
- To follow Trust Policies in relation to patient information, storage of case notes and tracking procedures.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. An organisation with a real sense of community we actively support and develop our staff to ensure our patients receive the best quality care, delivering the right care first time, every time.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters as part of ongoing monitoring.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.



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