Scheduler Team Leader
6 months ago
We are looking for an enthusiastic and dedicated Team Leader to work in the administrational team at The Christie at Macclesfield. The role has been developed to work in conjunction with the clinical and managerial teams to manage the day-to-day running of the SACT scheduling service, radiotherapy and elements of haematology.
The individual will be expected to allocate work lists, support junior members of the team with training and ongoing support and ensure deadlines for coding are met. They will be required to manage staff rotas and annual leave as well as support patient queries and complaints. They will be expected to work closely with managers in SACT and Radiotherapy, M, escalating issues appropriately.
The post-holder will have excellent communication skills, the ability to manage difficult conversations with patients and visitors and exercise good judgement. Good organisational skills are essential, along with the ability to manage a scheduling workload and experience of supervising a team.
The role will include working a variety of shift times between the hours of 7.30am - 7.00pm on a rota basis with occasional 8.00pm finishes.
Provide a full scheduling service for clinical teams, to ensure new referrals are booked in a timely manner that appointments are made within agreed timescales to meet targets and that information is readily available to support the patient pathway.
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
- Provide a full scheduling service for clinical teams, to ensure new referrals are booked in a timely manner that appointments are made within agreed timescales to meet targets and that information is readily available to support the patient pathway
- To ensure clear communication and annotations, ensuring compliance with turnaround time targets
- Delegate duties to appropriate team members to ensure workflow is maintained
- Liaise with clinical teams to ensure patients receive appointments a timely manner to meet clinical needs. Ensure all relevant information is available for both clinical teams and patients
- Contribute to the compliance of all patient pathway targets, liaising with patient trackers as appropriate.
- Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, taking action on all matters which can be dealt with without further reference
- Answer written and verbal enquiries from patients/relatives, referring enquiries to clinical teams when necessary.
- Deal with stressful phone calls which can be emotional / abusive and of a sensitive nature from relatives/patients
- Liaise with other admin teams to book treatment and review appointments for SACT, Radiotherapy and Outpatients ensuring appointments are made in accordance with clinical instructions.
- Liaise with internal and external departments to ensure appointments are aligned and transport services, interpreters are organised as required.
- Liaise with patients involved in trials undertaken by the team, co-ordinating all necessary information between patients, hospital and organising bodies.
- Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (Careflow) including routine use of the case note tracking system.
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Scheduler Team Leader
6 months ago
Macclesfield, United Kingdom The Christie NHS FT Full timeProvide a full scheduling service for clinical teams, to ensure new referrals are booked in a timely manner that appointments are made within agreed timescales to meet targets and that information is readily available to support the patient pathway To ensure clear communication and annotations, ensuring compliance with turnaround time targets Delegate duties...
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