Clinical Support Team Leader Outpatient Booking Team
1 day ago
Job Summary
An exciting opportunity has arisen for a Team Leader in the Outpatients Booking Team to support the operational management of outpatient services across the organisation.
The post holder will have the ability to work in a fast-paced environment and demonstrate exceptional leadership qualities, with a strong work ethic to deliver to tight deadlines.
You will have a keen eye for detail and a strong focus on supporting your team, service users, and Operational Managers.
The successful candidate will be essential in escalating capacity and monitoring performance, with a keen eye for detail and a strong focus on supporting their team.
Main Duties of the Job
- To support the Outpatient Management Team in delivering a consistent and coordinated approach to the operational management of outpatient services across the organisation.
- To ensure staff receive appropriate levels of training and supervision, with a focus on developing individual staff and teams.
- To have specific responsibility for updating the relevant computerised booking systems for clinic maintenance, ensuring this function is coordinated and updated accurately and in a timely manner.
- To manage appointment capacity and monitor the timeliness of patient appointments and utilisation of cancelled appointments.
- To manage the booking team on a day-to-day basis, ensuring implementation of changes to ensure a clear operational streamlined approach is delivered to the team supported by standard operational procedures.
- To follow Trust Policies in relation to patient information, storage of case notes, and tracking procedures.
About Us
East Cheshire NHS Trust is a great and inclusive place to work, with a real sense of community and a strong focus on developing individual staff and teams.
We are committed to delivering outstanding care and improving the health of all the people we serve, with a keen eye for detail and a strong focus on supporting our team and service users.
We are an equal opportunities employer and welcome all applications, with a strong focus on developing individual staff and teams.
Person Specification
Qualifications
- NVQ (National Vocational Qualification) Level 4 or 5
- Foundation degree or equivalent
Desirable
- ECDL (European Computer Driving Licence)
Knowledge & Skills
- Knowledge across a range of outpatient procedures and systems acquired through work-based training
- Awareness of current NHS priorities and targets
- Knowledge of NHS information systems
- Understanding of confidentiality and the Data Protection Act 1998
- Knowledge of relevant HR / Health and Safety
Experience
- Previous team leader experience
- Experience of clinic scheduling and management of clinic changes
- Experience of instructing / training others
- Committed to developing individual staff and teams
- Experience managing administrative services in an NHS setting
Other Role Requirements
- Please refer to the Job Description and Person Specification for further details
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Macclesfield, Cheshire East, United Kingdom East Cheshire NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Outpatient Booking Team at East Cheshire NHS Trust. As a key member of our team, you will be responsible for supporting the Outpatient Management Team in delivering a consistent and coordinated approach to the operational management of outpatient services.Key...
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Macclesfield, Cheshire East, United Kingdom East Cheshire NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Outpatient Booking Team at East Cheshire NHS Trust. As a key member of our team, you will be responsible for supporting the Outpatient Management Team in delivering a consistent and coordinated approach to the operational management of outpatient services.Key...
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Macclesfield, Cheshire East, United Kingdom East Cheshire NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Outpatient Booking Team at East Cheshire NHS Trust. As a key member of our team, you will be responsible for leading and managing a team of administrative staff to ensure the smooth operation of outpatient services.Key ResponsibilitiesSupport the Outpatient Management...
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