Team Lead- Eating Disorders
1 month ago
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
Redbridge Home Treatment Team is a busy and friendly team. We are seeking a receptionist/administrator to support our work at our team base at Goodmayes Hospital in Tantallon House. The receptionist / administrator is at the heart of our service supporting clients and their families to receive the information needed and supporting the team to deliver high quality, timely, and responsive service. The communication aspect of the role in the team is essential for the wellbeing and safety of both clients and staff. We are looking for someone who is calm and friendly when dealing with challenging situations.
Main duties of the job
To receive and monitor clients in the waiting area To answer calls and respond to voicemails from clients and staff To manage the RHTT generic email inbox To provide printing/photocopying for the team To undertake the administrative process for new referrals To liaise with IT/HR/RIO/Procurement/Training department To raise purchase orders and procurement tasks To ensure the safety of the RHTT team base To assist senior team with developing streamlined and effective systems for the team
Working for our organisation
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process, new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High-Cost Area Supplement - London
This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436).
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Detailed job description and main responsibilities
Please see attached the detailed job description. This will include:
Organise and administer effective systems for RHTT; ensuring that requests for information and/or a service are dealt with appropriately;
Ensure that continual reception cover is provided for RHTT during normal working hours,
Monitor the collection and distribution of necessary information for RHTT
Support efficient systems of communication for RHTT
Oversee and ensure maintenance of correct information in the shared drive
Ensure proper budget coding and accountability for funds through the procurement system
Take minutes and distribute efficiently minutes for business meetings and other meetings as requested.
Manage an efficient system for recording referrals
Undertake printing and distribution of documents as required
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Person specification
education
Essential criteria
three GCSEs C or above training in Word, Teams, Excel
Desirable criteria
training in powerpoint
experience
Essential criteria
a minimum of one year administration experience a minimum of one year experience working in NHS/equiv organisation experience of working in mental health
Desirable criteria
awareness of mental health/personality disorder
skills
Essential criteria
evidence of working in busy pressured environments
Desirable criteria
evidence of using receptionist telephone system experience of using RIO systemBenefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.
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