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Head of Customer Engagement
1 month ago
As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.
Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we’re committed to personalised learning paths for every employee to help you, and us, grow.
Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We’re proud to design and develop some of the best business solutions like iTrent and People First to support our customers’ people-related challenges across every vertical.
Looking for the place where you can belong? Join MHR and help us shape the world of work.
The Head of Customer Engagement (Cloud & Business Transformation) will lead a team and manage customer interactions concerning our Cloud Architecture, API Management, Finance Systems, Planning, and Business/Digital Transformation initiatives.
This role demands a strategic thinker with a deep understanding of technology and finance, exceptional leadership skills, and a proven track record of driving successful customer outcomes.
Leadership and Strategy:
Develop and implement strategic plans to enhance customer and prospect engagement across Cloud Architecture, API Management, Finance Systems, Planning, and Business Transformation.
Provide visionary leadership to the customer and prospect engagement team, fostering a culture of excellence and continuous improvement.
Collaborate with senior leadership to align customer engagement strategies with overall company goals and objectives.
Customer Engagement:
Serve as the primary point of contact for key customers, ensuring their needs are met and exceeded.
Lead customer engagement efforts, including presentations, workshops, and consultations, to understand and address customer challenges.
Develop strong relationships with customers, acting as a trusted advisor on Cloud Architecture, APIs, Finance Systems, Planning, and Business Transformation.
Cloud Architecture and APIs:
Oversee the design, implementation, and optimisation of cloud architecture for People First, Analytics and Finance.
Guide customers in the integration and utilisation of APIs to enhance system interoperability and functionality, to reduce the Total Cost of Ownership
Finance Systems and Planning:
Lead initiatives to improve and transform customer finance systems, ensuring they are robust, scalable, and aligned with business objectives. Leading out with MS Dynamics
Drive the adoption of advanced planning tools and methodologies to enhance financial planning and analysis capabilities.
Business & Digital Transformation:
Partner with customers to identify and implement business transformation opportunities that drive efficiency, innovation, and growth.
Work with partners such as EY to bring in business transformation models.
Provide expert advice on best practices and industry trends in business transformation.
Own and deliver customer vertical blueprints.
Team Management:
Build and lead a high-performing customer engagement team, providing mentorship and development opportunities.
Ensure the team is equipped with the necessary skills and knowledge to deliver exceptional customer service and solutions.
Benefits to support you personally and professionally
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:
Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays Monthly employee recognition program and departmental awards Referral bonus scheme of up to £2, Employee-led social events such as running clubs, football teams, book clubs, and bake-offs On-site subsidised restaurants offering a variety of fresh meals daily Opt-in benefits schemes such as private medical insurance and dental coverageWe value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
