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Customer Engagement Specialist

2 months ago


WaltononThames, United Kingdom Halmer Recruit Full time

Position: Customer Engagement Specialist

Halmer Recruit is currently seeking several dedicated Customer Engagement Specialists to join our expanding team. This position is well-suited for candidates with experience in telephone communication or those moving from retail leadership roles into a corporate environment.

Role Overview:

  • Manage both incoming and outgoing communications utilizing a dialler system to discuss financial arrangements
  • Interact with clients through live chat support
  • Facilitate payment processing and negotiate terms as necessary
  • Conduct basic financial assessments and provide assistance to clients facing economic challenges
  • Maintain accurate records and update account information in our systems
  • Address customer inquiries, resolve disputes, and identify clients in vulnerable situations

Candidate Profile:

  • Dependable, diligent, and trustworthy
  • Personable with excellent communication skills
  • Strong background in customer service
  • Prior experience in a telephone-based role is a plus

Successful candidates will become part of a team of skilled credit professionals committed to delivering outstanding service and performance, particularly in areas such as Collections, Client Services, Management Information Systems Reporting, and Compliance.

Employee Benefits:

  • Relaxed dress code
  • Company pension scheme and wellness initiatives
  • Monthly meal allowance
  • Employee Assistance Program and competitive bonuses
  • Performance incentives, company gatherings, and a friendly workplace atmosphere

Work Schedule: Two shifts are available: 8:30 AM to 5:00 PM & 10:00 AM to 6:30 PM, Monday to Friday. Occasional Saturday shifts may be required.

Please be aware that this position is office-based.