Customer Engagement Specialist

4 weeks ago

Kingston upon Thames, Greater London, United Kingdom HGS Full time

Job Title: Customer Engagement Specialist at HGS

Job Overview

As a Customer Engagement Specialist at HGS, you will join a dedicated team focused on enhancing the experience of customers transitioning to new home services. This role offers the chance to promote a diverse range of home utilities, including Cable TV, Satellite TV, Internet, and more, to incoming customer inquiries.

Key Responsibilities:

  • Promote, upsell, and cross-sell various products and services.
  • Achieve sales closure in a single interaction using a consultative sales technique.
  • Receive comprehensive training, support, and resources to ensure your success.
  • Advance your career through opportunities for promotion.

Required Qualifications:

  • A competitive spirit.
  • Ability to perform well under pressure.
  • Previous experience in Sales/Customer Service and BPO/Call Center environments.

Benefits:

  • Base hourly wage plus unlimited commission potential.
  • Tuition reimbursement and opportunities for career advancement.
  • Rewards for outstanding sales achievements.

Why HGS?

At HGS, we prioritize personal development, inclusivity, and transparent communication. Join our team to experience a collaborative work atmosphere with exceptional training programs and competitive pay. Embrace diversity and elevate your professional journey with us.

Ideal Candidate:

We are looking for individuals who possess strong attention to detail, flexible availability for various shifts, and a positive outlook on customer service. Become part of our inclusive team and help foster a supportive work culture where your contributions are recognized and valued.

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