Current jobs related to Customer Engagement Manager - SouthendonSea - Estuary Housing Association

  • Compliance and Customer Engagement Specialist

    3 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Estuary Housing Association Full time

    Compliance and Customer Engagement OfficerThis is an exciting opportunity for a Compliance and Customer Engagement Officer to join our Care and Support team at Estuary Housing Association. As a key member of our team, you will be responsible for implementing a programme of compliance reviews across all supported living services.Key Responsibilities:Implement...

  • Compliance and Customer Engagement Specialist

    3 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Estuary Housing Association Full time

    Compliance and Customer Engagement OfficerThis is an exciting opportunity for a Compliance and Customer Engagement Officer to join our Care and Support team at Estuary Housing Association. As a key member of our team, you will be responsible for implementing a programme of compliance reviews across all supported living services.Key Responsibilities:Implement...

  • Compliance and Customer Engagement Specialist

    4 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Estuary Housing Association Full time

    Compliance and Customer Engagement OfficerThis is an exciting opportunity for a Compliance and Customer Engagement Officer to join our Care and Support team at Estuary Housing Association. As a key member of our team, you will play a vital role in ensuring the provision of high-quality services to our residents.Key Responsibilities:Implement a programme of...

  • Compliance and Customer Engagement Specialist

    4 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Estuary Housing Association Full time

    Compliance and Customer Engagement OfficerThis is an exciting opportunity for a Compliance and Customer Engagement Officer to join our Care and Support team at Estuary Housing Association. As a key member of our team, you will play a vital role in ensuring the provision of high-quality services to our residents.Key Responsibilities:Implement a programme of...

  • CRM Analyst

    1 day ago

    Southend-on-Sea, United Kingdom DNA Recruit Full time

    Exciting Opportunity: CRM Specialist for a Leading Global Retailer DNA is exclusively partnering with a top global retailer in search of a CRM Specialist to focus on customer engagement through their new mobile app. Do you have experience as a CRM Specialist, working on customer engagement initiatives for a well established retail brand? If so, we’d...

  • Customer Engagement Specialist

    3 weeks ago

    Gorleston-on-Sea, Norfolk, United Kingdom Spicerhaart Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a 5-star experience.Key ResponsibilitiesHandling a high volume of inbound and outbound...

  • Customer Engagement Specialist

    3 weeks ago

    Gorleston-on-Sea, Norfolk, United Kingdom Spicerhaart Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a 5-star experience.Key ResponsibilitiesHandling a high volume of inbound and outbound...

  • Customer Engagement Specialist

    2 weeks ago

    Gorleston-on-Sea, Norfolk, United Kingdom Spicerhaart Full time

    OverviewWe are seeking a dedicated and passionate individual to join our team as a Customer Engagement Specialist. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.Key ResponsibilitiesHandling a high volume of inbound and...

  • Customer Voice Officer

    5 months ago

    Southend-on-Sea, United Kingdom Estuary Housing Association Full time

    **Join Our Team as a Customer Voice Officer!** Are you dedicated to providing exceptional customer service, amplifying residents' voices and fostering engagement? Do you thrive on effective communication and collaboration with various stakeholders? If yes, we want you to be a part of our team! **Role Overview**: As a Customer Voice Officer, you'll work...

  • Customer Voice Officer

    5 months ago

    Southend-on-Sea, United Kingdom Estuary Housing Association Full time

    Vacancy Salary - **£31,625** - Vacancy Location - **Southend-on-Sea (Flexible Hybrid Working)** - This is a _permanent_, _full time_ vacancy_ that will close _in 14 days_ at 12:00 BST_. _ **The Vacancy** **Join Our Team as a Customer Voice Officer!** Are you dedicated to providing exceptional customer service, amplifying residents' voices and fostering...

  • Head of Wellbeing and Community Engagement

    5 months ago

    Southend-on-Sea, United Kingdom Havens Hospices Full time

    To provide a strategic lead across Havens Hospices representing the holistic wellbeing including psychological, spiritual and social needs of patients, their families, and carers. Ensuring that psychological teams are integrated across all care services. Driving personalised care, equality, and co-production. - To work closely as part of the Leadership Team...

  • Customer Service Representative

    1 week ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is looking for dedicated team members to join our vibrant team. As a customer service representative, you will engage with customers, provide support, and participate in operational workflows.Responsibilities:Engage with customers, providing service and support.Participate in all aspects of the operational workflow.Collaborate with team...

  • Customer Service Representative

    1 week ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Pertemps TM Full time

    Customer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at Pertemps TM. As a key member of our call centre, you will be the first point of contact for clients, responsible for receiving works, updating work management systems, and ensuring accurate data entry.Key Responsibilities:Accurately record and log...

  • Customer Complaints Advisor

    5 months ago

    Southend-on-Sea, United Kingdom Olympus UK & Ireland Full time

    Join Olympus, a global leader in the medical device industry, dedicated to improving lives for over a century. As a Complaints Advisor, you will play a crucial role in enhancing customer satisfaction and driving business growth. This position offers the opportunity to be at the forefront of customer engagement and support within the UI...

  • Customer Service Representative

    4 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Pertemps TM Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Pertemps TM. As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional customer service and support.Key Responsibilities:Provide accurate and detailed records of...

  • Customer Service Representative

    6 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver excellent service and support to our customers.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the operational workflow.Collaborate with team members to meet and exceed goals.Requirements:High school diploma or equivalent.Experience in customer...

  • Customer Service Associate

    4 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom John Lewis Partnership Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Supermarket Assistant. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and inclusive store environment.Key...

  • Customer Service Representative

    3 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Adecco Full time

    Customer Service Administrator RoleWe are working with a well-established company to find a Customer Service Administrator to support their expanding team.Key Responsibilities:Engage with customers regarding policy renewals and claimsCommunicate with insurance providersAddress customer complaintsDeliver exceptional customer servicePerform general...

  • Customer Service Representative

    3 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Adecco Full time

    Customer Service Administrator RoleWe are working with a well-established company to find a Customer Service Administrator to support their expanding team.Key Responsibilities:Engage with customers regarding policy renewals and claimsCommunicate with insurance providersAddress customer complaintsDeliver exceptional customer servicePerform general...

  • Customer Service Representative

    7 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Assistant to join our team at Lidl in Deutschland. As a Customer Assistant, you will be the face of our store, providing exceptional customer service and ensuring that every customer receives a warm and welcoming experience.Key ResponsibilitiesProvide excellent customer service,...

Customer Engagement Manager

2 months ago

SouthendonSea, United Kingdom Estuary Housing Association Full time

Permanent, Full Time (35 hours per week + participation in out of hours rota) 

Estuary Housing Association have an exciting opportunity for an experienced and passionate Customer Voice Manager to co-ordinate customer engagement and support the Assistant Director of Customer in championing Customer Voice throughout the organisation. 

In line with our Engagement Strategy, you will raise the profile of this work externally to our customers, using a range of communication methods. 

Your main responsibilities will include: 

  • Leading Customer Engagement, maximising opportunities for residents and stakeholders to get involved and engaged in all services 

  • Leading on the development of customer engagement across all service directorates 

  • Taking responsibility for formulating, communicating, implementing and monitoring Estuary’s customer engagement across the organisation 

  • Empowering and supporting the work of our engaged customers, including our Resident Voice and Influence Panel (RVIP), to shape decision making and scrutinise services. 

  • Experience of working with resident groups, understanding of co-regulation and supporting our Resident Voice & Influence Panel with undertaking scrutiny reviews. 

  • A key part of this role will be to bring the Engagement Strategy to life, continuously measuring success through live examples and case studies to show case the work which is being done. 

  • Working closely with our Communications team to jointly deliver key messages to our customers in a timely and creative way. 

  • Working with the Assistant Director to progress and maintain our Tpas accreditation, supporting and challenging teams to deliver services in the most customer friendly way.  

To be successful in this role you must have:  

  • Proven experience of working in Customer Engagement in Social Housing. 

  • Experience of setting up resident consultation events, communications and surveys using different platforms. 

  • A record of successfully engaging others, building positive relationships with a wide variety of partners and communities. 

  • Experience of empowering supporting resident scrutiny panel and what good looks like. 

  • Experience of working with, empowering and promoting resident groups. 

  • Excellent organisational, communication skills and interpersonal skills. 

  • Knowledge of performance management and standards required to deliver an amazing customer service. 

  • Excellent IT skills – sound knowledge of Excel and experience of Access, Word and Outlook. 

  • Good understanding of current housing legislation, White Paper Social Housing Resident Charter, good practice. 

  • Knowledge of TPAS accreditation. 

  • Awareness of new consumer standards. 


No day is ever the same, so this role will have a ‘can do’ attitude and will thrive on performance and positive results.  The officer will be adaptable and willing to learn and share knowledge with a range of partners.   

This role offers flexible hours and office working 3 days per week with occasional evenings and Saturdays. 

 If you think this sounds like you and you’re ready for a challenge, we’d love to hear from you  

For a full breakdown of responsibilities and more details about the skills we’re looking for, please see the attached role profile located at the bottom of the advert. 

Please note that this role will close at midday on 13th September . Please ensure that your application is submitted prior to the deadline to be considered for this role. 

INDHIGH