Customer Complaints Advisor
4 months ago
Join Olympus, a global leader in the medical device industry, dedicated to improving lives for over a century.
As a Complaints Advisor, you will play a crucial role in enhancing customer satisfaction and driving business growth. This position offers the opportunity to be at the forefront of customer engagement and support within the UI region.
**Duties**:
- Supervise and support Customer Satisfaction Management through global survey feedback.
- Act as the primary contact for inbound Dissatisfactions, ensuring timely resolution for customers.
- Maintain effective communication with customers throughout the resolution process.
- Oversee the implementation of CRM software modifications, updates, and upgrades.
- Collaborate with business systems to manage relationships effectively.
Qualifications:
- Strong negotiation skills for successful outcomes in business interactions.
- Familiarity with Market Survey software.
- Ability to make informed decisions for query resolutions.
- Proficiency in Word, Excel, and PowerPoint.
- Skilled in supporting senior sales management and working within cross-divisional teams.
- Exceptional customer service skills with outstanding communication abilities.
- Demonstrated credibility as a brand ambassador for Olympus.
- Highly motivated, proactive, and able to work independently while meeting deadlines and budgets.
At Olympus UK & Ireland, we are an equal opportunities employer committed to diversity and inclusion. We value applicants based on merit without discrimination based on gender, age, disability, religion, sexual orientation, marital status, or race. Please consult your line manager before applying.
Please note that Olympus works with a dedicated in-house Talent team and has a preferred supplier list for recruitment. Therefore, unsolicited CVs from agencies outside our PSL will not be considered. We do not accept any fees associated with such CV submissions.
**Job Types**: Full-time, Permanent
**Benefits**:
- Canteen
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Shuttle service provided
- Store discount
- Work from home
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Southend-On-Sea
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