Complaints and Customer Feedback Officer
6 months ago
Vacancy Salary
- **£26,508.30**
- Vacancy Location
- **Southend-on-Sea, Essex (Hybrid Working)**
- This is a _permanent_, _full time_ vacancy_ that will close _in 14 days_ at 17:00 BST_. _
**The Vacancy**
If you’re passionate about providing great customer service, then we’d love you to join us as a Complaints and Customer Feedback Officer.
The role of the Complaints and Customer Feedback Officer is to provide an efficient and effective customer services role, processing all complaints, feedback and enquiries via multiple channels. The officer will also monitor progress of complaints and all other feedback and ensure it is managed in line with our policies and procedures.
The role will deliver a high quality comprehensive and consistent approach to dealing with complaints and customers feedback across the organisation. Feedback will be managed in accordance with good practice recommended by the Housing Ombudsman Service and through continuous learning.
We are looking for someone with a can-do attitude towards achieving our goals and objectives, whilst ensuring our customers are at the heart of what we do. If you enjoy a varied role, are self-motivated, able to balance your workload and work within service level agreements, this could be the role for you.
**Rewards & Benefits**
We offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, tailored induction programme and fantastic ongoing training and development opportunities.
**Values-Based Recruitment**
**Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible.**
**Safeguarding & Recruitment**
Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs.
**Estuary is Inclusive**
At Estuary, we're committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.
**Anonymous Shortlisting**
**Estuary is Disability Confident**
We're also a certified Disability Confident Employer, which means we are committed to employing people with disabilities, and that we will:
- Actively seek to attract and recruit people with disabilities
- Provide a fully inclusive and accessible recruitment process
- Offer a guaranteed interview to applicants with disabilities who meet the minimum criteria for the vacancy
- Be flexible with our assessment process to ensure applicants with disabilities have the best opportunity to demonstrate their ability to do the job
- Make reasonable adjustments to support people with disabilities as needed.
**Accessibility**
**About Estuary**
Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District.
We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes.
We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services.
We employ just over 300 people, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses.
**Estuary Benefits**
**Flexible and Hybrid Working**
**Pension**
**Scheme**
**Generous Holiday and Additional Paid Leave Allowances**
**Mental Health**
**Support Portal**
**Healthcare**
**Cash Plan
-
Complaints and Customer Feedback Officer
6 months ago
Southend-on-Sea, United Kingdom Estuary Housing Association Full timeIf you’re passionate about providing great customer service, then we’d love you to join us as a Complaints and Customer Feedback Officer. The role of the Complaints and Customer Feedback Officer is to provide an efficient and effective customer services role, processing all complaints, feedback and enquiries via multiple channels. The officer will also...
-
Customer Complaints Advisor
5 months ago
Southend-on-Sea, United Kingdom Olympus UK & Ireland Full timeJoin Olympus, a global leader in the medical device industry, dedicated to improving lives for over a century. As a Complaints Advisor, you will play a crucial role in enhancing customer satisfaction and driving business growth. This position offers the opportunity to be at the forefront of customer engagement and support within the UI...
-
Complaints Officer
5 months ago
Stoke-on-Trent, United Kingdom NHS Staffordshire and Stoke-on-Trent Integrated Care Board Full timeStaffordshire and Stoke-on-Trent Integrated Care Board is looking to appoint a part-time Band 5 Complaints Officer to join the Patient Services Team, working Wednesday to Friday. The postholder will manage a portfolio of cases and will be required to manage this in accordance with the relevant legislation and associated guidance, working autonomously and...
-
Complaint Intervention Officer
5 months ago
Stoke-on-Trent, United Kingdom Davies Group Full time**Complaint Intervention Officer** **Stoke-On-Trent - ST1 3DH** **37.5 hours a week** **Permanent, hybrid working after probation** **#INDHP** **Why would you join Davies?** At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and...
-
Patient Experience Office
5 months ago
St Leonards-on-Sea, United Kingdom East Sussex Healthcare NHS Trust Full timeTo provide an independent, competent, confidential, and professional service to patients, their families, friend, and carers who have made a complaint about the care and treatment they have received. Patient Experience Officer (Complaints) The Trust welcomes all feedback that it receives from patients, relatives and the wider public; concerns and...
-
Complaints Officer
5 months ago
Stoke-on-Trent, United Kingdom NHS Staffordshire & Stoke On Trent Integrated Care Board Full timeBe part of a high quality and effective complaints and PALS service working on behalf the ICB in accordance with the relevant legislation, local and national guidance. Receive, manage and respond to formal complaints, PALS enquiries and letters from MPs. Display a patient-centred approach and be responsive to the needs of external ICB customers. Work under...
-
Customer Service Advisor
5 months ago
Southend-on-Sea, United Kingdom Ventrica Full timeWe are recruiting for experienced Customer Service Advisors, if you are passionate about being sustainable, love to build rapport with customers and have a mathematical mind then this is the job for you! We believe that yesterday’s cooking oils should become tomorrow’s energy and that your business waste can be recycled into green energy to power...
-
Customer Service Advisor
5 months ago
Southend-on-Sea, United Kingdom Ventrica Full timeWe are recruiting for experienced Customer Service Advisors, if you are passionate about being sustainable, love to build rapport with customers and have a mathematical mind then this is the job for you! We believe that yesterday’s cooking oils should become tomorrow’s energy and that your business waste can be recycled into green energy to power...
-
Customer Voice Officer
5 months ago
Southend-on-Sea, United Kingdom Estuary Housing Association Full timeVacancy Salary - **£31,625** - Vacancy Location - **Southend-on-Sea (Flexible Hybrid Working)** - This is a _permanent_, _full time_ vacancy_ that will close _in 14 days_ at 12:00 BST_. _ **The Vacancy** **Join Our Team as a Customer Voice Officer!** Are you dedicated to providing exceptional customer service, amplifying residents' voices and fostering...
-
Customer Voice Officer
5 months ago
Southend-on-Sea, United Kingdom Estuary Housing Association Full time**Join Our Team as a Customer Voice Officer!** Are you dedicated to providing exceptional customer service, amplifying residents' voices and fostering engagement? Do you thrive on effective communication and collaboration with various stakeholders? If yes, we want you to be a part of our team! **Role Overview**: As a Customer Voice Officer, you'll work...
-
Customer Service Advisor
5 months ago
Walton-on-Thames, United Kingdom Uniting People Full time**Customer Service - Complaints** **£28,000 to £30,000** **Monday to Friday** **Walton on Thames** **Role**: - You will be responsible for managing all Executive level requests through to resolution with all communications - You will undertake appropriate investigation of Executive contacts, clearly communicate the resolution/outcome, and complete any...
-
Handyperson
1 month ago
Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full timeCBW Staffing Solutions is seeking a skilled Handyperson to join their team in a commercial office building in St James Court, London. As a Handyperson, you will be responsible for carrying out fabric PPM and reactive maintenance across the commercial environment. Your duties will include delivering excellent customer service, undertaking basic fabric duties,...
-
Complaints Manager
4 weeks ago
Southend-on-Sea, Essex, United Kingdom Blackstone Recruitment Limited Full time €350 - €400Hybrid role - 1 day in office required £350 - £400 per day (Depending on experience) Temporary Placement To manage the Education Health and Care planning and review function for young people in academic year 9 and above, including providing management supervision to a team of EHC coordinators to deliver Education Health and Care plans and all statutory...
-
Complex Complaints Specialist
5 months ago
Stoke-on-Trent, United Kingdom Vodafone Full time**Complex Complaint Specialist**: Location: Stoke On Trent / Hybrid (Blended home working) Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays Hybrid At Vodafone UK we believe that through collaboration and connection we can achieve great...
-
Complex Complaints Specialist
5 months ago
Stoke-on-Trent, United Kingdom Vodafone Full time**Complex Complaint Specialist**: Location: Stoke On Trent / Hybrid (Blended home working) Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays Hybrid At Vodafone UK we believe that through collaboration and connection we can achieve great...
-
Customer Service Representative
4 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Southend-on-Sea, UK. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service...
-
Customer Service Representative Position
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom MW Appointments Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesProvide customer service via phone, email, and in-personRespond to customer inquiries and...
-
Complex Complaints Specialist
5 months ago
Stoke-on-Trent, United Kingdom Vodafone Full time**Complex Complaints Specialist - Hybrid Stoke**: Location: Stoke Contact Centre (Blended home working) Onsite minimum 8 days per month **Salary**: From £26,000 - £32,000 + Vodafone Benefits Hours: 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays Vodafone UK’s blended working approach means you’ll come to your contracted hub...
-
Office Administrator
5 months ago
Southend-on-Sea, United Kingdom Findaskip Ltd Full timeOffice Administrator ABSOLUTELY NO AGENCIES OR FREELANCERS PLEASE PLEASE DO NOT APPLY IF YOU DO NOT INTEND TO ATTEND AN INTERVIEW, NO TIME WASTERS. Monday-Friday 8am - 4.30:pm (some Saturdays until 12pm may be required, additional salary will be paid) Lunch time: 30 minutes You will have excellent administrative and organisational skills, be able to...
-
Office Administrator
5 months ago
Southend-on-Sea, United Kingdom Findaskip Ltd Full timeOffice Administrator ABSOLUTELY NO AGENCIES OR FREELANCERS PLEASE PLEASE DO NOT APPLY IF YOU DO NOT INTEND TO ATTEND AN INTERVIEW, NO TIME WASTERS. Monday-Friday 8am - 4.30:pm (some Saturdays until 12pm may be required, additional salary will be paid) Lunch time: 30 minutes You will have excellent administrative and organisational skills, be able to...