Complaint Intervention Officer

Staffordshire and Stoke-on-Trent Integrated Care Board is looking to appoint a part-time Band 5 Complaints Officer to join the Patient Services Team, working Wednesday to Friday. The postholder will manage a portfolio of cases and will be required to manage this in accordance with the relevant legislation and associated guidance, working autonomously and...

Be part of a high quality and effective complaints and PALS service working on behalf the ICB in accordance with the relevant legislation, local and national guidance. Receive, manage and respond to formal complaints, PALS enquiries and letters from MPs. Display a patient-centred approach and be responsive to the needs of external ICB customers. Work under...

**Job Title**: Intervention Mentor **Salary**: £26,422 pro rata per annum (actual salary £23,013) **Hours of work**: 37 hours per week, Monday to Thursday 8.00 am - 4.00 pm Friday 8.00 am - 3.30 pm. Term time only. **Responsibilities**: To provide a support system for students. Addressing the needs of students who need help in overcoming barriers to...

**Complex Complaints Specialist - Hybrid Stoke**: Location: Stoke Contact Centre (Blended home working) Onsite minimum 8 days per month **Salary**: From £26,000 - £32,000 + Vodafone Benefits Hours: 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays Vodafone UK’s blended working approach means you’ll come to your contracted hub...

**Complex Complaint Specialist**: Location: Stoke On Trent / Hybrid (Blended home working) Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays Hybrid At Vodafone UK we believe that through collaboration and connection we can achieve great...

**Complex Complaint Specialist**: Location: Stoke On Trent / Hybrid (Blended home working) Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays Hybrid At Vodafone UK we believe that through collaboration and connection we can achieve great...

**Why would you join Davies?** At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: - Reward platform - discounts for over 800 retailers - 25 days holiday (rising...

Job SummaryWe are seeking a highly skilled Specialist Care Manager to join our Vodafone UK Consumer Team. As a Specialist Care Manager, you will be responsible for resolving complex customer complaints in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve complex customer complaints, utilizing your natural curiosity, tenacity, and...

**Complex Complaint Specialist**: Location: Stoke On Trent / Hybrid (Blended home working) Onsite minimum 8 days per month) **Salary**: From £26,000 - £32,000 + Vodafone Benefits Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays Hybrid At Vodafone UK we believe that through collaboration and connection we...

**Technical & Regulatory Complaints Consultant** **Stoke-On-Trent** **37.5 hours per week** **Why would you join Davies?** At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but...

The Early Intervention Officer will be responsible for a comprehensive assessment of new customer’s financial situations, exploring options of maximising their income in partnership with other teams or agencies; with a view to the customer sustaining the tenancy long-term. - Identify high risk tenancies linked to debt and financial exclusion - Be able to...

**Hybrid working with at least 2 days in the office** We put People First by delivering safe, decent homes and excellent housing services through our talented Aspire team. We have an exciting opportunity to join our team as a new Customer Resolution Officer. We’re looking for an individual that has worked in a similar complaints role and understands the...

Manage and oversee the PALS Officers at both Royal Stoke and County sites and County Main Reception Staff. - Work as part of a team, handling informal concerns and complaints in preparation for investigation within specified time limits. - Undertake occasional non-complex complaint investigations. - Liaise with complainants, identifying the key points,...

If you’re passionate about providing great customer service, then we’d love you to join us as a Complaints and Customer Feedback Officer. The role of the Complaints and Customer Feedback Officer is to provide an efficient and effective customer services role, processing all complaints, feedback and enquiries via multiple channels. The officer will also...

**Housing Officer** **Location**:Stoke **Salary**:£**27,000 Per annum** **Job title: Housing Officer** We have an opportunity for **a **Housing Officer** **to join our organisation. The **Housing Officer** **will be home-based or based at our offices in **Stoke.** **PURPOSE OF THE JOB**: This is a key post contributing to the management and delivery...

Vacancy Salary - **£26,508.30** - Vacancy Location - **Southend-on-Sea, Essex (Hybrid Working)** - This is a _permanent_, _full time_ vacancy_ that will close _in 14 days_ at 17:00 BST_. _ **The Vacancy** If you’re passionate about providing great customer service, then we’d love you to join us as a Complaints and Customer Feedback Officer. The role...

Pertemps is recruiting for Contact Officers to join an Early Intervention team in Stoke.Working in partnership with the families, observing the interactions between families and children during the contact session and provide support, advice and guidance to families and carers within the contact.Working with Pertemps you will benefit from the following Free...

About the Role:As a Compliance Officer - Governance and Assurance Lead at KPI Recruiting Ltd, you will play a critical role in ensuring the smooth operation of our business. Your responsibilities will include leading the coordination of all governance activities, including board meetings, with a focus on planning agendas that meet regulatory requirements....

Job Title: Housing Officer Duration-7weeks Location-Stoke on Trent Payrate-£20.24 UMB p/h Job Purpose: Join our team as a Housing Officer and play a vital role in providing efficient, effective, and responsive housing management services within a designated work area, ensuring services align with the councils policies and priorities. Key...

To provide an independent, competent, confidential, and professional service to patients, their families, friend, and carers who have made a complaint about the care and treatment they have received. Patient Experience Officer (Complaints) The Trust welcomes all feedback that it receives from patients, relatives and the wider public; concerns and...