Complaint Intervention Officer

Staffordshire and Stoke-on-Trent Integrated Care Board is looking to appoint a part-time Band 5 Complaints Officer to join the Patient Services Team, working Wednesday to Friday. The postholder will manage a portfolio of cases and will be required to manage this in accordance with the relevant legislation and associated guidance, working autonomously and...

Be part of a high quality and effective complaints and PALS service working on behalf the ICB in accordance with the relevant legislation, local and national guidance. Receive, manage and respond to formal complaints, PALS enquiries and letters from MPs. Display a patient-centred approach and be responsive to the needs of external ICB customers. Work under...

**Job Title**: Intervention Mentor **Salary**: £26,422 pro rata per annum (actual salary £23,013) **Hours of work**: 37 hours per week, Monday to Thursday 8.00 am - 4.00 pm Friday 8.00 am - 3.30 pm. Term time only. **Responsibilities**: To provide a support system for students. Addressing the needs of students who need help in overcoming barriers to...

**Complex Complaint Specialist**: Location: Stoke On Trent / Hybrid (Blended home working) Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays Hybrid At Vodafone UK we believe that through collaboration and connection we can achieve great...

**Complex Complaint Specialist**: Location: Stoke On Trent / Hybrid (Blended home working) Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays Hybrid At Vodafone UK we believe that through collaboration and connection we can achieve great...

About the RoleWe are seeking a highly skilled Customer Experience Officer to join our team at Triumph Consultants Ltd. As a Complaints Resolution Specialist, you will play a critical role in ensuring that our customers receive exceptional service and support.You will be responsible for managing complaints, providing first point of contact resolution, and...

**Complex Complaint Specialist**: Location: Stoke On Trent / Hybrid (Blended home working) Onsite minimum 8 days per month) **Salary**: From £26,000 - £32,000 + Vodafone Benefits Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays Hybrid At Vodafone UK we believe that through collaboration and connection we...

**Technical & Regulatory Complaints Consultant** **Stoke-On-Trent** **37.5 hours per week** **Why would you join Davies?** At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but...

**Hybrid working with at least 2 days in the office** We put People First by delivering safe, decent homes and excellent housing services through our talented Aspire team. We have an exciting opportunity to join our team as a new Customer Resolution Officer. We’re looking for an individual that has worked in a similar complaints role and understands the...

Complaints Investigation Officer required for our established client. Yearly salary will be £27,000, working 37 hours a week.This is a temporary position until the end of March 2025.2 days a week spent in the Southend office, and 3 days working from home.Duties:Collate and analyse data from multiple sources to produce a events timelineMonitor and progress...

Complaints Investigation Officer required for our established client. Yearly salary will be £27,000, working 37 hours a week. This is a temporary position until the end of March 2025. 2 days a week spent in the Southend office, and 3 days working from home. Duties: Collate and analyse data from multiple sources to produce a events timeline Monitor...

If you’re passionate about providing great customer service, then we’d love you to join us as a Complaints and Customer Feedback Officer. The role of the Complaints and Customer Feedback Officer is to provide an efficient and effective customer services role, processing all complaints, feedback and enquiries via multiple channels. The officer will also...

Vacancy Salary - **£26,508.30** - Vacancy Location - **Southend-on-Sea, Essex (Hybrid Working)** - This is a _permanent_, _full time_ vacancy_ that will close _in 14 days_ at 17:00 BST_. _ **The Vacancy** If you’re passionate about providing great customer service, then we’d love you to join us as a Complaints and Customer Feedback Officer. The role...

**Housing Officer** **Location**:Stoke **Salary**:£**27,000 Per annum** **Job title: Housing Officer** We have an opportunity for **a **Housing Officer** **to join our organisation. The **Housing Officer** **will be home-based or based at our offices in **Stoke.** **PURPOSE OF THE JOB**: This is a key post contributing to the management and delivery...

Are you a motivated and organized individual with a passion for delivering exceptional customer service? We are seeking a skilled Traffic Office Planner to join our team in Tamworth.About the RoleThis is a full-time permanent position that requires strong interpersonal skills and the ability to build relationships with customers and colleagues.The ideal...

Job summary Clinical Governance OfficerWe are looking for an enthusiastic and motivated individual, who is looking to develop their management career to take on the role of Clinical Governance Officer within the General Surgery Directorate.The role is to assist the Directorate Management Team, as directed by the Directorate Manager in the efficient and...

To provide an independent, competent, confidential, and professional service to patients, their families, friend, and carers who have made a complaint about the care and treatment they have received. Patient Experience Officer (Complaints) The Trust welcomes all feedback that it receives from patients, relatives and the wider public; concerns and...

Job Title: Housing Officer Duration-7weeks Location-Stoke on Trent Payrate-£20.24 UMB p/h Job Purpose: Join our team as a Housing Officer and play a vital role in providing efficient, effective, and responsive housing management services within a designated work area, ensuring services align with the councils policies and priorities. Key...

Job DescriptionThe HSEQ Coordinator role at Shorterm Group is responsible for maintaining management systems, hosting audits, and analyzing KPIs to ensure compliance with regulatory requirements. This role also involves supporting departmental managers in meeting customer expectations and regulatory requirements. The successful candidate will have strong...

Bank Assistant Technical Officer - Band 2 (0hrs contract) We are looking for an enthusiastic, self-motivated Assistant Technical Officer (ATO) with excellent communication skills to join our friendly supportive team. We offer in house training for all areas of our service and are keen to provide developmental opportunities to enable you to realise your...