Customer Resolution

3 months ago

StokeonTrent, United Kingdom Aspire Housing Full time

**Hybrid working with at least 2 days in the office**

We put People First by delivering safe, decent homes and excellent housing services through our talented Aspire team. We have an exciting opportunity to join our team as a new Customer Resolution Officer.

We’re looking for an individual that has worked in a similar complaints role and understands the pressures that often come when liaising with frustrated customers. A confident communicator, you will feel at ease liaising with external stakeholders including customers and, on occasion, MPs. You’ll be able to manage sensitive information and demonstrate a compassionate approach with each customer. With strong IT skills, you will be able to accurately maintain records and data and will be able to create necessary reports and draft letters, whilst adhering to our complaints policy.

Due to the nature of the role, you must have a full UK driving licence and be able to visit customer premises when required. You’ll also have a flexible approach to working hours and be able to work the occasional evening or weekend if necessary

If you have a passion for making a difference for our customers and want to be a part of our first-class maintenance team this could be the role for you.

**In return we can offer you**:

- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 22 days + bank holidays + 3 concessionary days at Christmas
- Comprehensive employee assistance program
- A full benefits and discounts platform
- Holiday buy, tech and annual saving schemes
- 2 Volunteer days per year to support the community
- Competitive rates of pay
- A generous company pension scheme and life insurance up to 3*salary as an active member.
- Wellbeing, health drop ins and staysafe provisions to look after you at work.
- Option to join the medical health cash plan
- Green car scheme
- Enhanced maternity and paternity leave
- Service related awards
- Cycle to work scheme

**Closing Date: 28th June**

**Interviews may take place whilst the role is live and on the 3rd July**

INDLOW

Aspire Housing is a leading housing provider, property developer and place shaper based in Newcastle-under-Lyme.

Created in July 2000, we own and manage more than 9,000 homes and supports around 19,000 customers across Staffordshire and Cheshire. Our profits are reinvested in new homes, in revitalising communities and in a comprehensive range of innovative support services designed to transform lives.

Our aim is to make a positive, lasting difference to individuals and communities, providing a blend of high-quality homes, community support and people-focused services.

In 2019, we launched our corporate strategy and vision to ‘Build Better Futures by Putting People First’. People First is our philosophy, it shapes our values and way of working. It means putting people at the heart of everything we do - our processes, our decision making and our services. We do this by living our values; being ambitious, creative, and collaborative and always striving to work in a smarter, simpler, slicker way.

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