Customer Service Live

4 days ago


StokeonTrent, United Kingdom xpertrecruitmentsolutionsltd.co.uk Full time

**Fantastic new opportunity for experienced Customer Service Advisors to join our award winning customer service team from our Head office.**

**Due to phenominal growth we are recruiting Additional customer service web & live chat advisors to come and build a career with us and be part of our success story**

**This is a full time Permanent role M-F 8.30am - 5pm 21-21.5k with excellent training & progression**

**Responsibilities**:

- Assist customers with inquiries, troubleshooting, and problem resolution
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with other team members to ensure customer satisfaction
- Stay up-to-date with product knowledge and company policies to effectively address customer needs
- Identify and escalate priority issues to appropriate departments for resolution
- Follow up with customers to ensure their issues are resolved in a timely manner

**Requirements**:

- High school diploma or equivalent
- Previous experience in a customer service or support role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills and familiarity with CRM systems
- Ability to remain calm and professional during challenging situations
- Flexibility to work occasional evenings or weekends as needed

**We offer competitive pay, comprehensive training, and opportunities for career growth within our organization. If you are a motivated individual who enjoys helping others and has a passion for providing excellent customer service, we would love to hear from you.**

To apply, please submit your resume and cover letter detailing your relevant experience and why you are interested in this position.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£21,500.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Enhanced paternity leave
- Free fitness classes
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Administrative: 1 year (required)
- call centre: 1 year (preferred)
- web & live chat: 1 year (preferred)

Work Location: In person


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