Customer Service Advisor

6 months ago

StokeonTrent, United Kingdom Response Logistics Direct Response UK Ltd Full time

**Job description**

**About us?**
Response Logistics are Staffordshire’s premier distribution company for pallet collections and deliveries across UK and Ireland. Based in Stoke-on-Trent we are part of a network with over 90+ depots across the country to service customers collection and delivery requirements.

**Who are we looking for?**
Normal working hours: 8:00-17:00 - Monday to Friday (30 minutes lunch break). Flexibility in working hours will be required to suit the needs of the business.

**Job requirements**:

- Liaise with network partners, colleagues and customers in a friendly and professional manner while providing accurate and effective information.
- Relay information from depot to customer/customer to depot, ensuring accuracy and honesty.

**Essential requirements**:

- Flexibility of working hours to suit the needs of the business where required.
- Professional in all aspects of their work.
- Be able to understand and follow the department core processes.
- Have a professional etiquette in both written and verbal communication.
- Be capable of working on your own initiative, as well as being part of a team.
- Problem solving skills.
- Computer literate, with experience in Microsoft Office programs.
- Experience in Transport/Logistics preferred but not essential.

**Personal qualities**:

- Strong communication skills to influence and work collaboratively with other team members, customers and partnered depots.
- Good written and oral communication skills.
- Enthusiastic and competent with technology.
- Open minded and willing to adapt to change.
- Willing to learn from mistakes.
- Keen eye to detail.
- Hands on approach to tasks.

**Why work here?**
- Real living wage accredited business
- Closed on bank holidays and over the Christmas period.
- Everyone has a voice and can make an impact at Response.
- Additional **½** a day holiday for each anniversary date of your employment (35-day cap).
- Birthday reward.
- Team building events.
- Free Pure Gym membership.
- Annual Pay-review

**Job Types**: Full-time, Permanent

**Salary**: £24,089.00 per year

**Benefits**:

- Additional leave
- Gym membership
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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