Customer Service Advisor

5 months ago

StokeonTrent, United Kingdom Unitemps Full time

**Role**

This is an exciting opportunity to work with one of the world's largest and most respected financial institutions. They offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions.

As a Customer Service Advisor, you will be the first point of contact for our customers. You will provide assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you will be placed within a supportive team who will guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don’t need banking experience just a can-do approach.

They offer a hybrid working experience that blends the positives of working alongside colleagues at their onsite locations, together with working from home. They have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area.

Working days are Monday-Sunday working 35 hours per week. Your working hours will be rotating between 7am - 11pm.

**Duties and responsibilities**
- Working as a team across multiple channels, personalising each interaction with a customer, and providing backing and outcomes to best suit the customers’ needs
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure each customer is valued
- Demonstrating understanding of our processes/policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate Educating each customer on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products
- Engaging in a fast-paced environment, reviewing relevant information, and making decisions and actions
- Taking inbound calls at times and listening to customers’ specific circumstances while tailoring the relevant solutions to their needs

**Skills and experience**
- Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- A genuine passion for helping others with a customer centric mindset
- The ability to educate our customers on a range of products and services
- Proficiency in fraud investigation, processes and systems reviewing relevant information and making decisions and actions
- Ability to work seamlessly as part of a team but also to their own initiative
- Proven ability to use Microsoft Office to a high standard
- Experience in Retail Banking is desired but not essential, they are looking for people that are passionate about customer service

**Location**
Stoke on Trent

Pay: £25,000.00 per year

Work Location: In person

Reference ID: 1080099

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