Customer Service

2 weeks ago


StokeonTrent, United Kingdom xpertrecruitmentsolutionsltd.co.uk Full time

Are you a Confident & Experienced Customer Service Advisor who has a real passion for ensuring customers have a positive experience & where you exceed their expectations. Due to expansion and growth we are now seeking additional experienced advisors to join our award winning team from our head office in Stoke

**M-F 8.30-5PM Perm £21000**

**Duties**:

- Provide accurate information about products, services, and company policies
- Assist customers with order placement, tracking, and returns
- Troubleshoot and resolve customer issues and complaints
- Escalate complex problems to the appropriate department for resolution
- Maintain customer records and update information as needed
- Collaborate with cross-functional teams to improve customer experience

**Skills**:

- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Empathy and patience when dealing with customers
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry
- Proficient in using customer support software and tools
- Knowledge of product/service offerings and company policies

**We offer competitive pay, a supportive work environment, and opportunities for career growth. Join our team of dedicated customer support professionals and make a difference in our customers' lives.**

**To apply, please submit your resume and cover letter highlighting your relevant experience in customer support.**

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)
- Administrative: 1 year (required)

Work Location: In person

Reference ID: serer



  • Normanton on Trent, Nottinghamshire, United Kingdom Paragon Customer Communications Full time

    Job Title:Customer Service OperatorReports To:Senior OperatorJob Location:NormantonSalary: £21,056.75 per yearWorking hours:38.75 Monday-FridayOverview of LocationUnit 3 in Courtyard 31 is a Paragon Customer Communication site. Several unique services operate from this site, including centralised back-office printing, customer services and Man in Van...


  • Stoke-on-Trent, United Kingdom Central Food Service Ltd Full time

    **Job description** Central food service LTD are an established and growing business in the food distribution sector supplying over 800 customers within a 100 mile radius from our Stoke On Trent depot. An exciting opportunity has arisen for somebody to join our customer service and sales department. Your key roles and responsibilities will be to take...


  • Stoke-on-Trent, United Kingdom Central Food Service Ltd Full time

    **Job description** Central food service LTD are an established and growing business in the food distribution sector supplying over 800 customers within a 100 mile radius from our Stoke On Trent depot. An exciting opportunity has arisen for somebody to join our customer service and sales department. Your key roles and responsibilities will be to take...


  • Stoke-on-Trent, United Kingdom THE KAY GROUP - Sandyford Service Station Full time

    Retail Customer Service Supervisor 32 hours per week, 4 x 8 hour shifts, 7am-3pm and 3pm-11pm. Hours are a mix of shifts over a 7 day week. Due to petroleum licensing regulations applicants MUST be 18 years of age or above. As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and...

  • Customer Service

    1 week ago


    Stoke-on-Trent, United Kingdom Uniting People Full time

    **Customer Service Call Handler** **Stoke (near to train station)** **Full Time/Permanent** We are recruiting for a successful organisation at their office based in Stoke. You will be joining their specialist customer service team providing customers with a great service. The role offers full training. **Working Hours**_**:_ - Rotational Shift Pattern - 2...

  • Customer Service

    1 week ago


    Stoke-on-Trent, United Kingdom Uniting People Full time

    **Customer Service Call Handler** **Stoke (near to train station)** **Full Time/Permanent** We are recruiting for a successful organisation at their office based in Stoke. You will be joining their specialist customer service team providing customers with a great service. The role offers full training. **Working Hours**_**:_ - Rotational Shift Pattern - 2...

  • Customer Service

    4 weeks ago


    Stoke-on-Trent, United Kingdom Uniting People Full time

    **Customer Service Call Handler** **Stoke (near to train station)** **Full Time/Permanent** We are recruiting for a successful organisation at their office based in Stoke. You will be joining their specialist customer service team providing customers with a great service. The role offers full training. **Working Hours**_**:_ - Rotational Shift Pattern - 2...

  • Customer Service

    4 weeks ago


    Stoke-on-Trent, United Kingdom Uniting People Full time

    Our client is a thriving and fast-growing company who offer excellent career progression and company benefits. They are looking for an experienced customer service person who has an excellent telephone manner, an ability to multitask and enjoys building rapport with customers over the phone in order to give the best service.Responsibilities: * Receive &...


  • Burton-On-Trent, United Kingdom Quality Service Recruitment Full time

    We are seeking experienced & committed customer service representatives for a well established company in Tutbury, Burton On Trent. You will join a team of friendly and welcoming customer advisors for a company that manufacturer and distribute disability aids. Within this role, you will be required to support customers from start to finish with their...


  • Burton-On-Trent, United Kingdom Quality Service Recruitment Full time

    We are seeking full time customer service advisors for our client in Tutbury. You will join a team of friendly and welcoming customer advices for a company that manufacturer and distribute disability aids. Within this role, you will be required to support customers from start to finish with their orders. **You will**: - Book Appointments - Answer the...

  • Customer Service

    4 weeks ago


    Stoke-on-Trent, United Kingdom Uniting People Full time

    Our client is a thriving and fast-growing company who offer excellent career progression and company benefits. They are looking for an experienced customer service person who has an excellent telephone manner, an ability to multitask and enjoys building rapport with customers over the phone in order to give the best service.Responsibilities: * Receive &...

  • Customer Service

    3 weeks ago


    Stoke-on-Trent, United Kingdom Intro Personnel Permanent Recruitment Full time

    **CUSTOMER SERVICE ADVISOR** **STOKE ON TRENT** **FULL TIME** **PERMANENT** **UP TO £25K DOE** **THE ROLE** - Mentoring junior customer service representatives during training period - Liaising with end manufacturers re product availability - Dealing with any complaints - Liaising with suppliers to order materials - Providing administrative...

  • Customer Service

    3 weeks ago


    Stoke-on-Trent, United Kingdom Uniting People Full time

    We are looking for a Customer Service Specialist. £25,000 Basic Monday - Friday Office Hours - Responding to enquiries - Provide excellent customer service - Written and verbal communication **Job Types**: Full-time, Permanent Pay: From £25,000.00 per year Schedule: - Monday to Friday Supplemental pay types: - Bonus scheme Work Location: In person

  • Customer Service

    4 weeks ago


    Stoke-on-Trent, United Kingdom Intro Personnel Permanent Recruitment Full time

    **CUSTOMER SERVICE ADVISOR** **STOKE ON TRENT** **FULL TIME** **PERMANENT** **UP TO £25K DOE** **THE ROLE** - Mentoring junior customer service representatives during training period - Liaising with end manufacturers re product availability - Dealing with any complaints - Liaising with suppliers to order materials - Providing administrative...

  • Customer Service

    3 weeks ago


    Newark-on-Trent, United Kingdom Quality Service Recruitment Full time

    Immediate starts available for Customer Service / Administrators out of the Newark area. We can offer very flexible working hours and you can work between 20-39 hours per week depending on what your availability is. Those who must work around school hours - this could be a perfect role for you! **About Quality Service Recruitment**: We are proud to be one...


  • Stoke-on-Trent, United Kingdom THE KAY GROUP - Porthill Service Station, Stoke Full time

    Nights Customer Service Assistant 4 on 4 off average 28 hours £12.20 per hour 11pm-7am As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first class customer experience. Customers are the...


  • Stoke-on-Trent, United Kingdom Royal Voluntary Service Full time

    **Closing Date** 15 April 2024 **Date Posted** 02 April 2024 **Job Reference** VFDPI1504/LB/J003502 **Location** Stoke-on-Trent ST4 6QG, UK **Sector** Catering & Hospitality Retail Customer Assistant Royal Stoke University Hospital, Stoke-on-Trent, Staffordshire Part-time / Permanent Overview Royal Voluntary Service hospital cafés, shops and...

  • Customer Service

    2 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Uniting People Full time

    _We are looking for a strong customer service advisor to join a growing and successful company based in Newcastle Under Lyme_What's involved?This is a role where you will be the first point of contact for customer calls.Working Hours_: We need you to be fully flexible Monday Sunday between 7am and 2am. You will work a 10week rota, working some late evenings...


  • Stoke-on-Trent, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** Pertemps Stoke are delighted to be recruiting for motivated Customer Service Advisors for our prestigious client based in Stoke on Trent. Firmly established as one of the nation's favourite manufacturers and suppliers of composite doors, an exciting opportunity has arisen for experienced customer service...


  • Stoke-on-Trent, United Kingdom Pertemps Stoke Full time

    **Customer Service Advisor** Pertemps Stoke are currently recruiting for a customer service advisor for our prestige client based in ST3. **Main duties of the Customer Service Advisor;**: - Liaising with all departments - Chasing/Progressing customer orders - Building and maintaining good relationships with customers - Use of in-house computer...