Customer Service Advisor

5 months ago


StokeonTrent, United Kingdom Response Logistics Direct Response UK Ltd Full time

**Job description**

**About us?**
Response Logistics are Staffordshire’s premier distribution company for pallet collections and deliveries across UK and Ireland. Based in Stoke-on-Trent we are part of a network with over 90+ depots across the country to service customers collection and delivery requirements.

**Who are we looking for?**
Normal working hours: 8:00-17:00 - Monday to Friday (30 minutes lunch break). Flexibility in working hours will be required to suit the needs of the business.

**Job requirements**:

- Liaise with network partners, colleagues and customers in a friendly and professional manner while providing accurate and effective information.
- Relay information from depot to customer/customer to depot, ensuring accuracy and honesty.

**Essential requirements**:

- Flexibility of working hours to suit the needs of the business where required.
- Professional in all aspects of their work.
- Be able to understand and follow the department core processes.
- Have a professional etiquette in both written and verbal communication.
- Be capable of working on your own initiative, as well as being part of a team.
- Problem solving skills.
- Computer literate, with experience in Microsoft Office programs.
- Experience in Transport/Logistics preferred but not essential.

**Personal qualities**:

- Strong communication skills to influence and work collaboratively with other team members, customers and partnered depots.
- Good written and oral communication skills.
- Enthusiastic and competent with technology.
- Open minded and willing to adapt to change.
- Willing to learn from mistakes.
- Keen eye to detail.
- Hands on approach to tasks.

**Why work here?**
- Real living wage accredited business
- Closed on bank holidays and over the Christmas period.
- Everyone has a voice and can make an impact at Response.
- Additional **½** a day holiday for each anniversary date of your employment (35-day cap).
- Birthday reward.
- Team building events.
- Free Pure Gym membership.
- Annual Pay-review

**Job Types**: Full-time, Permanent

Pay: £26,520.00 per year

**Benefits**:

- Additional leave
- Gym membership
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



  • Stoke-On-Trent, United Kingdom Anderson Wright Consulting Full time

    CUSTOMER SERVICE ADVISOR – TALKE - £ plus performance bonus after 6 months Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get...


  • Stoke-On-Trent, United Kingdom Anderson Wright Consulting Full time

    CUSTOMER SERVICE ADVISOR – TALKE - £ plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on...


  • Stoke-on-Trent, United Kingdom HAYS Full time

    Join our team as a Customer Service Advisor in Stoke-on-Trent and make a difference! Your new companyAre you passionate about providing exceptional customer service? We are seeking a dedicated Customer Service Advisor to join our team in Stoke-on-Trent. This is an exciting opportunity to work in a dynamic environment where your skills and enthusiasm will be...


  • Stoke-on-Trent, United Kingdom HAYS Full time

    Join our team as a Customer Service Advisor in Stoke-on-Trent and make a difference! Your new companyAre you passionate about providing exceptional customer service? We are seeking a dedicated Customer Service Advisor to join our team in Stoke-on-Trent. This is an exciting opportunity to work in a dynamic environment where your skills and enthusiasm will be...


  • Stoke-on-Trent, United Kingdom Uniting People Full time

    **Customer Service Advisor** **Salary**: Starting on £21,000- rising to £22,000 after 6 months. Also, a £500 bonus after three months in the business. OTE £24,000 Hours: 8am-4:30pm one week, 10:30am - 7pm the next. One in 4 Saturdays 8am-12.30pm. Full Training Provided - **What you'll be doing**:_ As a customer service advisor here you'll be working...


  • Stoke-on-Trent, United Kingdom Uniting People Full time

    Customer Service Advisor Permanent Mon - Friday £23,400 per annum Stoke-on-Trent - onsite We are looking to recruit for Customer Service Advisors to provide a best in class telephony/online digital service offering to our business customers delivering ‘Right First Time’ approach and great customer outcomes in line with our company values. You will...


  • Stoke-on-Trent, United Kingdom RKW Ltd Full time

    _**Job Description Customer Service Advisor**_ **Job Title**: Customer Service Advisor **Positions**: Full Time **Department**: Customer Service **Reports to**: Customer Service Manager **Location**: Sutton House, Berry Hill Rd, Stoke-on-Trent ST4 2NL This supports the key organisational objective of achieving a Best in Class and consistent service...


  • Stoke-on-Trent, United Kingdom CV-Library Full time

    We are looking for a Customer Service Advisor to join a reputable business . This role is a full time and permanent role- you will be enhancing your skills and career. You will be taking inbound calls from customers to help customers with their accounts. Benefits: Bonus structure Free onsite parking Shift Pattern Monday- Friday Job Role: Understanding the...


  • Stoke-on-Trent, United Kingdom Fox Morris Group Full time

    **Customer Service Advisor - Stoke on Trent City Council** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Essentials**: - Relevant experience in a customer services/call centre/office environment or dealing with customers, commitment to quality customer care. **Job Role**: - To provide...


  • Stoke-on-Trent, United Kingdom RAW Recruiting Solutions Full time

    **CUSTOMER SERVICE ADVISOR - TALKE - £22672.00 (Rising to £23672.00 after 6 months)** Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect...


  • Stoke-on-Trent, United Kingdom Uniting People Full time

    Insurance Customer Service Advisor Insurance Advisor Package Overview: - £21,500-£23,500 Basic + Upselling Bonus - Monday - Friday 9am-5.30pm - Excellent Progression and Training Opportunities Company Overview Uniting People Recruitment are delighted to be working with an established insurance brokerage, who are looking to recruit a Customer Service...


  • Stoke-on-Trent, United Kingdom RAW Recruiting Solutions Full time

    **CUSTOMER SERVICE ADVISOR - TALKE - £22672.00 (Rising to £23672.00 after 6 months)** Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect...


  • Stoke-on-Trent, United Kingdom Uniting People Full time

    We are looking for a Customer Service Advisor to join a reputable business . This role is a full time and permanent role- you will be enhancing your skills and career. You will be taking inbound calls from customers to help customers with their accounts.Benefits:Bonus structureFree onsite parkingShift PatternMonday- FridayJob Role:Understanding the customers...


  • Stoke-on-Trent, United Kingdom Unitemps Full time

    **Role** This is an exciting opportunity to work with one of the world's largest and most respected financial institutions. They offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions. As a Customer Service Advisor, you will be the first point of contact for our...


  • Stoke-on-Trent, United Kingdom One Sure Insurance Full time

    One Sure Insurance are one of the UK's fastest growing independently owned Insurance Brokers. We are purely based in the UK with our Head Office located in Stoke on Trent, Staffordshire and 5 other sites across the UK, including the Midlands, the South, and Wales. Due to our ongoing growth and expansion, we are now looking to recruit Customer Service...


  • Stoke-on-Trent, United Kingdom One Sure Insurance Full time

    One Sure Insurance are one of the UK's fastest growing independently owned Insurance Brokers. We are purely based in the UK with our Head Office located in Stoke on Trent, Staffordshire and 5 other sites across the UK, including the Midlands, the South, and Wales. Due to our ongoing growth and expansion, we are now looking to recruit Customer Service...


  • Stoke-on-Trent, United Kingdom One Sure Insurance Full time

    One Sure Insurance are one of the UK's fastest growing independently owned Insurance Brokers. We are purely based in the UK with our Head Office located in Stoke on Trent, Staffordshire and 5 other sites across the UK, including the Midlands, the South, and Wales. Due to our ongoing growth and expansion, we are now looking to recruit Customer Service...


  • Stoke-on-Trent, United Kingdom One Sure Insurance Full time

    One Sure Insurance are one of the UK's fastest growing independently owned Insurance Brokers. We are purely based in the UK with our Head Office located in Stoke on Trent, Staffordshire and 5 other sites across the UK, including the Midlands, the South, and Wales. Due to our ongoing growth and expansion, we are now looking to recruit Customer Service...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Customer Service Advisor to deliver exceptional customer service and support the store's day-to-day operations in Stoke-on-Trent, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...


  • Stoke-on-Trent, United Kingdom RKW Ltd Full time

    RKW is looking to hire multiple Customer Service Advisors, to help us support a significant new Client win and expanding Brand & Product portfolio. Customer Satisfaction is our obsession, so come and brill your excellence to our team to help us achieve a Best in Class and consistent service delivery to all consumers regardless of which channel they may...