Customer Service Advisor

6 months ago

StokeonTrent, United Kingdom Morphy Richards UK Full time

**Morphy Richards** is a renowned manufacturer of high-quality domestic appliances, committed to providing exceptional customer service and innovative solutions to our users. We're seeking a dedicated and passionate individual to join our dynamic Customer Service team.

**Key Responsibilities**:

- **Issue Resolution**: Identify and resolve customer concerns, technical problems, and product-related enquiries efficiently while maintaining a high level of customer satisfaction.
- **Product Knowledge**: Develop a comprehensive understanding of our domestic appliance products, features, and functionalities to effectively assist customers with their inquiries and provide accurate information.
- **Documentation**: Accurately document and maintain records of customer interactions, transactions, enquiries, and complaints using designated systems or software.
- **Collaboration**: Collaborate with internal teams, including technical support, sales, and marketing, to escalate complex issues and provide valuable insights based on customer feedback.
- **Continuous Improvement**: Contribute to the improvement of customer service processes, suggest innovative ideas, and participate in training sessions to enhance skills and knowledge.

**Qualifications and Skills**:

- Previous experience in a customer service or support role, preferably in a similar industry.
- Excellent communication skills with a customer-centric approach.
- Ability to multitask, prioritise, and work efficiently in a fast-paced environment.
- Proficiency in using CRM software and other customer service tools.
- Strong problem-solving abilities and a proactive attitude toward issue resolution.
- Flexibility to adapt to changing technologies and processes.

**Benefits**:

- Competitive salary package
- Health benefits and retirement plans
- Opportunities for career advancement and professional development
- Employee discounts on company products
- Positive and collaborative work environment
- Free refreshments including tea & coffee
- Town centre location
- Free parking

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Stoke‑on‑Trent, ST1 4EU (required)

Work Location: In person

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