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Customer Relations Professional

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Davies Full time
Customer Relations Consultant Opportunity

We are seeking a highly skilled Customer Relations Consultant to join our team in Stoke, responsible for providing exceptional customer service and resolving complaints in a timely and professional manner.

Key Responsibilities:

  • Acknowledge and investigate new complaints, introducing yourself to the customer/policyholder, and managing the situation personally
  • C coordinate with internal teams to resolve situations for customers, requiring proactive communication and problem-solving skills
  • Communicate actions taken to clients, customers, and policyholders to achieve satisfactory resolution

Requirements:

  • Prior experience in customer-facing roles, preferably in an insurance or highly regulated industry
  • Excellent written communication skills, with high-volume creation of accurate emails and letters
  • Ability to adapt a sensitive approach where required, prioritizing customer satisfaction
  • High level of confidence in dealing with challenging conversations and delivering outcomes

Benefits:

  • Career development opportunities, including leadership training and funding for professional qualifications
  • Inclusive employment policies, such as menopause support, fostering friendly, and fertility leave
  • Flexible working arrangements, including hybrid work-from-home options and dress-for-your-day flexibility
  • Access to wellbeing resources, including EAP, flexible benefits, and cycle-to-work schemes

We are a specialist professional services and technology firm, partnering with leading insurance businesses to deliver innovative solutions across the risk and insurance value chain. Our global team operates across ten countries, serving over 1,500 clients.