Claims Resolution Specialist

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Davies Group Full time

Claims Resolution Specialist

At Davies, we're seeking a skilled Claims Resolution Specialist to join our Property team in Stoke. This role will place you at the heart of our customer journey, handling claims with accuracy and professionalism.

Key Responsibilities

  • Manage inbound calls and make outbound calls to take information
  • Take accurate and detailed information about new claims
  • Send welcome packs to customers detailing the steps of their claim

What We Offer

  • Reward platform – Access discounts from over 800 retailers
  • Generous Leave: Start with 25 days of holiday, and it grows with your service
  • Professional Development: Excellent training and opportunities for professional qualifications
  • Work-Life-Balance: 37.5 hours standard workweek and hybrid work environment

Requirements

  • Customer-Centric Approach: Excellent communication and empathetic service
  • Thriving in Fast-Paced Environments: Deliver swift outcomes
  • Attention to Detail: Excellence lies in the little things
  • Proactive Attitude: Enthusiasm and positive change
  • Numeracy, Literacy and IT: Strong skills required
  • Adaptability: Handle challenging conversations with grace and professionalism


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