Claims Team Leader

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Davies Full time
Job Description

We are seeking a highly skilled Claims Team Leader to join our Casualty team at Davies. As a Claims Team Leader, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.

Key Responsibilities:

  • Liaison: Communicate with insurers, policyholders, and brokers to ensure smooth claim handling.
  • Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
  • Evidence Gathering: Obtain all relevant evidence and documentation to support claims.
  • Resolution: Determine appropriate actions to resolve each case, ensuring timely and cost-effective outcomes.
  • Reporting: Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
  • Negotiation: Negotiate settlements within agreed authority limits, ensuring fair and reasonable outcomes.
  • Professional Correspondence: Maintain proactive communication with all parties involved, ensuring clear and concise updates.
  • Adherence to Procedures: Handle cases according to documented procedures and client requirements, ensuring compliance and quality.
  • Reserve Management: Regularly review and maintain proper reserves, ensuring accurate and up-to-date records.
  • Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.

Requirements:

  • Experience handling Noise Induced Hearing Loss Claims is ideal.
  • Excellent management, planning, and organisational skills.
  • Experienced in leading a diverse team.
  • Must be a strong confident communicator.
  • A good negotiator.
  • Leadership and motivational skills.
  • Proficiency in managing Claims from cradle to grave.
  • Experience with the investigation of Liability Claims.
  • Knowledge of how to value injury claims.
  • Understanding of Civil Procedure Rules and the Claims Portal.
  • Commitment to delivering outstanding customer service.
  • Collaborative team player.
  • Management of personal caseload.
  • Demonstrated adaptability and versatility.
  • Exceptional communication abilities across various levels.

Why Choose Davies?

At Davies, we value our people and strive to create a positive and supportive work environment. As a Claims Team Leader, you will be part of a dynamic team that is passionate about delivering exceptional results. You will have access to excellent benefits, including a reward platform, 25 days holiday, and opportunities for development and training.

About Davies:

Davies Group is a multi-award-winning specialist professional services and technology business. We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management, and digital innovation. With a global team of around 6,000 professionals, we work with over 1,000 clients across the world, delivering double-digit organic growth and innovative solutions.


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