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Claims Specialist

1 month ago

StokeonTrent, Stoke-on-Trent, United Kingdom Davies Group Full time

Claims Handler Role

We are seeking a skilled Claims Handler to join our Property team in Stoke. As the first point of contact for our clients, you will play a crucial role in our customer journey.

Key Responsibilities:

  • Liaise with customers, insurers, and suppliers nationwide
  • Analyse policies to determine claim coverage and devise efficient claims processing strategies
  • Keep policyholders informed about claim progress through well-crafted correspondence
  • Set up new claims, appoint contractors, and update internal systems
  • Issue payments and arrange settlements as needed
  • Ensure compliance with contractual and regulatory requirements

What We Offer:

  • Reward platform with discounts from over 800 retailers
  • Generous leave policy with 25 days of holiday and option to purchase extra days
  • Professional development opportunities and industry-recognized qualifications
  • Hybrid work environment with 37.5 hours per week

Requirements:

  • Customer-centric approach with excellent communication skills
  • Ability to thrive in fast-paced environments and deliver swift outcomes
  • Attention to detail and proactive attitude
  • Numeracy, literacy, and IT skills
  • Adaptability and ability to handle challenging conversations