Loss Adjuster Technician

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Davies Group Full time

The Davies Group, Loss Adjusting division, is seeking a highly skilled Loss Adjuster Technician to support the management of claims. As a key member of the team, you will provide proactive support to Adjusters, working actively on claims over £25k. Your excellent communication skills and dedication to delivering a professional service will be essential in liaising with clients, suppliers, and customers. You will be responsible for managing incoming emails, telephone calls, and suppliers, while demonstrating the ability to manage claim processes and dedicated caseloads in the absence of the Adjuster.

Duties and Responsibilities

  • Supporting dedicated Adjuster(s) in the proactive management of claims.
  • Manage caseload in conjunction with Adjusters, acting autonomously within authority levels.
  • Answer inbound calls, taking action to support customers, suppliers, and clients.
  • Review and Issue reports to clients.
  • Resolve customer queries, questions, or complaints, working with all parties involved for the best customer outcomes.
  • Appoint suppliers and manage progress, independently of Adjuster engagement.
  • Make outbound calls to customer/supplier/clients.
  • Dealing with and actioning associated tasks in relation to claims.
  • Support the Adjuster with making technical decisions, within competency based delegated arrangements.

Skills and Experience

  • Minimum of 2 years' experience in property claims management.
  • Ideal experience in reviewing scopes or work, identifying errors, and missed items.
  • Ability to add value in claim reserving and reserve movements.
  • Ability to deliver outcomes in a fast-paced environment.
  • Capable of effective communication – both written and verbal.
  • Proven experience working as part of a team.
  • Excellent time management and organizational skills.
  • Competent numeracy, literacy, and IT skills.
  • A proactive attitude, and enthusiastic Polite and courteous phone manner.


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