Claims Team Supervisor

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Davies Full time

Job Title: Claims Team Supervisor

Job Summary:

We are seeking a skilled Claims Team Supervisor to join our Casualty team at Davies. As a Claims Team Supervisor, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.

Key Responsibilities:

  • Liaison: Communicate with insurers, policyholders, and brokers to ensure smooth claim handling.
  • Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
  • Evidence Gathering: Obtain all relevant evidence and documentation to support claims.
  • Resolution: Determine appropriate actions to resolve each case, ensuring that all parties are satisfied.
  • Reporting: Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
  • Negotiation: Negotiate settlements within agreed authority limits, ensuring that all parties are satisfied.
  • Professional Correspondence: Maintain proactive communication with all parties involved, ensuring that all claims are handled efficiently and effectively.
  • Adherence to Procedures: Handle cases according to documented procedures and client requirements, ensuring that all claims are handled consistently and fairly.
  • Reserve Management: Regularly review and maintain proper reserves, ensuring that all claims are properly funded.

Requirements:

  • Experience handling Noise Induced Hearing Loss Claims is ideal.
  • Excellent management, planning, and organisational skills.
  • Experienced in leading a diverse team.
  • Must be a strong confident communicator.
  • A good negotiator.
  • Leadership and motivational skills.
  • Proficiency in managing Claims from cradle to grave.
  • Experience with the investigation of Liability Claims.
  • Knowledge of how to value injury claims.
  • Understanding of Civil Procedure Rules and the Claims Portal.
  • Commitment to delivering outstanding customer service.
  • Collaborative team player.
  • Management of personal caseload.
  • Demonstrated adaptability and versatility.
  • Exceptional communication abilities across various levels.

Why Davies?

At Davies, people are at the heart of all we do. Our values state that we succeed together, and it is this that makes the business a great place to work. You will be valued and supported, and receive excellent benefits, including a reward platform, 25 days holiday, and development, training, and professional qualifications.



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