Insurance Claims Specialist

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Davies Group Full time

Role Overview

We are seeking a skilled Insurance Claims Specialist to join our Property team in our Stoke office. As the first point of contact for our clients, you will play a crucial role in delivering exceptional customer experiences and ensuring seamless claims processing.

About the Role

This is a full-time opportunity with a standard 37.5 hours workweek and hybrid working arrangements after probation. You will be responsible for liaising with customers, insurers, suppliers, and colleagues nationwide to resolve claims efficiently.

Key Responsibilities

  • Analyzing policies to determine claim coverage and devising effective claims processing strategies
  • Keeping policyholders informed about claim progress through well-crafted correspondence
  • Setting up new claims, appointing contractors, and updating internal systems
  • Issuing payments and arranging settlements as needed
  • Ensuring compliance with contractual and regulatory requirements

Requirements

  • Customer-Centric Approach: Excellent communication skills and empathy to deliver exceptional customer service
  • Thriving in Fast-Paced Environments: Ability to handle challenges and deliver swift outcomes
  • Attention to Detail: Excellence in numeracy, literacy, and IT skills
  • Proactive Attitude: Enthusiasm and drive to contribute to team success and business growth

Benefits

  • Reward Platform: Access discounts from over 800 retailers
  • Generous Leave: 25 days of holiday plus option to purchase up to 5 extra days each year
  • Professional Development: Excellent training and opportunities for professional qualifications
  • Work-Life-Balance: Hybrid work environment with 37.5 hours workweek

Salary Information

The estimated salary for this role is between £28,000-£35,000 per annum, depending on experience.


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