Customer Complaint Officer

The main skills required for this role are; The post holder will manage and co-ordinate all complaints received within the Trust and decide on how the correspondence received should be processed, e.g. formal complaint, informal complaint, professional to professional enquiry, in line with the NHS Complaints Standards The post holder will review, allocate and...

If you’re passionate about providing great customer service, then we’d love you to join us as a Complaints and Customer Feedback Officer. The role of the Complaints and Customer Feedback Officer is to provide an efficient and effective customer services role, processing all complaints, feedback and enquiries via multiple channels. The officer will also...

Vacancy Salary - **£26,508.30** - Vacancy Location - **Southend-on-Sea, Essex (Hybrid Working)** - This is a _permanent_, _full time_ vacancy_ that will close _in 14 days_ at 17:00 BST_. _ **The Vacancy** If you’re passionate about providing great customer service, then we’d love you to join us as a Complaints and Customer Feedback Officer. The role...

Staffordshire and Stoke-on-Trent Integrated Care Board is looking to appoint a part-time Band 5 Complaints Officer to join the Patient Services Team, working Wednesday to Friday. The postholder will manage a portfolio of cases and will be required to manage this in accordance with the relevant legislation and associated guidance, working autonomously and...

**Complaint Intervention Officer** **Purpose of the role** Working within a busy Customer Relations department, you will be responsible for the management of all newly received complaints, ensuring that they are logged, acknowledged promptly. Utilising strong written and oral skills, you will work with customers to achieve a desirable resolution, liaising...

Be part of a high quality and effective complaints and PALS service working on behalf the ICB in accordance with the relevant legislation, local and national guidance. Receive, manage and respond to formal complaints, PALS enquiries and letters from MPs. Display a patient-centred approach and be responsive to the needs of external ICB customers. Work under...

**Complaint Intervention Officer** **Stoke-On-Trent - ST1 3DH** **37.5 hours a week** **Permanent, hybrid working after probation** **#INDHP** **Why would you join Davies?** At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and...

Patient Advice and Liaison Service **Band 3 **Support Officer **Full time - 37.5 hours permanent contract **We are looking for a motivated and dedicated person to support with the management and response of concerns and complaints at the Trust. The PALS and Complaints Support Officer role is an interesting and diverse position that involves receiving and...

SiD Recruitment are looking for a Customer Complaints Advisor to join their client's growing team. This is a permanent position. **Job Role** You will be dealing with customer complaints so will need to be able to work under pressure ensuring that the correct information is provided to the customer inline with company policies and procedures. - Manage the...

The successful applicant will be a key member of our Trust's PALS & Complaints Team, coordinating responses to concerns and complaints raised by those that use our services. They will ensure we respond to complaints in a way that resolves them for the person who is raising the concerns and results in service improvements for our organisation. This will...

The successful applicant will be a key member of our Trust's PALS & Complaints Team, coordinating responses to concerns and complaints raised by those that use our services. They will ensure we respond to complaints in a way that resolves them for the person who is raising the concerns and results in service improvements for our organisation. This will...

We are recruiting for a Customer Complaint Handler for a Southend on Sea, Essex based long standing organisation in the insurance sector. **Key Responsibilities** - To ensure that all complaints are handled within timescales & FCA guidelines maintaining a - high standard of response which is accurate, concise and professional - Maintain appropriate records...

Join us as a Customer Service & Operations Analyst in ComplaintsWorking with a supportive and collaborative team, you’ll be helping us with complaints related activitiesYou’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the businessThis role offers great career development...

Join us as a Customer Service & Operations Analyst in ComplaintsWorking with a supportive and collaborative team, you’ll be helping us with complaints related activitiesYou’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the businessThis role offers great career development...

Complaints Investigation Officer required for our established client. Yearly salary will be £27,000, working 37 hours a week.This is a temporary position until the end of March 2025.2 days a week spent in the Southend office, and 3 days working from home.Duties:Collate and analyse data from multiple sources to produce a events timelineMonitor and progress...

Complaints Investigation Officer required for our established client. Yearly salary will be £27,000, working 37 hours a week. This is a temporary position until the end of March 2025. 2 days a week spent in the Southend office, and 3 days working from home. Duties: Collate and analyse data from multiple sources to produce a events timeline Monitor...

We are looking for a motivated and dedicated person to support with the management and response of concerns and complaints at the Trust. The role is an interesting and diverse position that involves receiving and responding to feedback from individuals, family and carers and helping to respond to their concerns through the complaints process. We are looking...

Join us as a Customer Service & Operations Analyst in ComplaintsWorking with a supportive and collaborative team, you’ll be helping us with complaints related activitiesYou’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the businessThis role offers great career development...

InsureandGo are travel insurance specialists and we pride ourselves with offering comprehensive travel insurance. We’ve been looking after people’s holidays for over 20 years and we’ve covered over 27 million travellers. All our travel insurance policies have been carefully designed to offer maximum benefit to our customers and they are continually...

**New Year, New Career?** InsureandGo are travel insurance specialists and we pride ourselves with offering comprehensive travel insurance. We’ve been looking after people’s holidays for over 20 years and we’ve covered over 27 million travellers. All our travel insurance policies have been carefully designed to offer maximum benefit to our customers...