Pals and Complaints Support Officer

We are looking for a motivated and dedicated person to support with the management and response of concerns and complaints at the Trust. The role is an interesting and diverse position that involves receiving and responding to feedback from individuals, family and carers and helping to respond to their concerns through the complaints process. We are looking...

The main skills required for this role are; The post holder will manage and co-ordinate all complaints received within the Trust and decide on how the correspondence received should be processed, e.g. formal complaint, informal complaint, professional to professional enquiry, in line with the NHS Complaints Standards The post holder will review, allocate and...

An exciting opportunity has arisen to join our newly formed combined PALS and Complaints team. We are looking for someone who is highly motivated, caring, compassionate and committed to supporting people to receive the best quality of care. You will work alongside colleagues within the team ensuring high standards are maintained at all times and work is...

We are looking for a compassionate, confident and organised administrator to join our team and play a key role in our resolution of concerns that our patients and carers have about the care we provide. This is a part-time role (half full-time equivalent), working within an established team which will give the successful applicant the opportunity to...

The successful applicant will be a key member of our Trust's PALS & Complaints Team, coordinating responses to concerns and complaints raised by those that use our services. They will ensure we respond to complaints in a way that resolves them for the person who is raising the concerns and results in service improvements for our organisation. This will...

The successful applicant will be a key member of our Trust's PALS & Complaints Team, coordinating responses to concerns and complaints raised by those that use our services. They will ensure we respond to complaints in a way that resolves them for the person who is raising the concerns and results in service improvements for our organisation. This will...

**Responsibilities**: - Demonstrate a high level of customer service and contact with customers, whilst maintaining a impartial and professional service on all aspects of complaint cases. - Oversee all new complaints in acccordance with the Police Reform Act and the Complaint and Misconduct Regulations. - Be responsible for the research and assessment of...

PRINCIPLE RESPONSIBILITIES 1. To provide comprehensive, high level data, administrative and clerical support to the FNP team to a high level of quality. 2. To offer the family nurses practical assistance in preparing for visits, for example by printing and organising materials and resources, assembling equipment and kit for visits and activities. This...

Job SummaryCreative Support Careers is looking for a Community Liaison Officer to join our team. In this role, you will work closely with individuals with learning disabilities or autism, supporting them in achieving their goals and aspirations. You will be responsible for developing and implementing person-centred support plans, engaging in daily...

Band 3 -** **30 hours per week (over 5 Days - Monday - Friday) -** **Permanent** An opportunity has arisen for a permanent role within the IT PMO & QA function at Tameside and Glossop Integrated Care NHS Foundation Trust. IT Services are looking for an enthusiastic and motivated individual to join the IT Services team as an IT PMO Junior Support Officer to...

Advise staff, at all levels on the use of various technologies and devices Composition and production of guides, documentation, and reports Carry out basic ICT technical support, as required within the scope of role Collate, produce, and distribute documents and updates Take ownership of problems and issues, help formulate a range of solutions for completion...

We are looking for a Programme Support Officer to join our Programme Management Office within our Strategic Delivery Hub. The Programme Support Officer will provide a crucial role in the development and day to day running of the Trust’s Strategic Delivery Hub, specifically the Programme Management Office (PMO) and Improvement function. The role requires...

**Little Giggles is seeking a highly motivated and organised individual to work within it's Ashton-Under-Lyne Nursery Reception.** **Hours - Alternate early and late shifts 07:30-17:00 or 08:45-18:00** **Experience - Five years administration experience essential** **Salary - Starting at £20,000** **Guaranteed week off at Christmas each year!** **Key...

e-Rostering Support & Maintenance Officer - 18.75 hours per week - fixed 12 months An exciting opportunity to join the E-rostering team. The e-rostering team are currently moving another 1000 more staff onto Healthroster to complete the Trust vision of having all staff on E-rostering. This is a 12 month post to cover maternity leave. To provide first line...

To provide general clerical support as required to enable the office to function effectively, andproviding admin support to eRostering related meetings/forums as directed.5. Liaise with IT, Payroll and HR to ensure data cleansing and system alignment in order torealise maximum efficiency of the system.6. To gather and collate extensive data from Health...

Preparing agendas, taking minutes and distributing notes of meetings including typing up of group discussions and interviews as necessary. To provide administrative support including when appropriate to all senior team members to support a range of department initiatives. Assist the Governance and Business Lead in day-to-day activities as directed. Working...

To support in the delivery of the variety of services provided by the Integrated Legal Team, particularly Inquest and Claims management but also other legal work, including Court of Protection, as well as Mental Health Act compliance work. To work closely with members of the Integrated Legal Team to assist with the day-to-day administrative processes...

Joining us as a Technical Support Officer in Engineering. You will provide technical support and will contribute to the classroom experience of our talented and enthusiastic learners, within a hardworking team with high standards. As a highly engaged and motivated Technical Support Officer, you will have a genuine desire to improve the life chances of our...

The post holder will work as part of a team in delivering an effective service supporting managers and staff across the locality. In particular the post holder will provide and coordinate administrative and secretarial services; including for example, the preparation of agendas and minutes, taking appropriate follow-up action as required. Supporting the...

Accuracy and timeliness of data inputting and multiple diary management is essential as well as competence with business systems and software packages. The post-holder will be based in the community with the HCP Safeguarding Practitioners. To carry out this role effectively, a close working relationship with the Multi-Agency Safeguarding Hub (MASH), the...