Healthy Child Programme Safeguarding Support Officer

7 months ago

AshtonUnderLyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

Accuracy and timeliness of data inputting and multiple diary management is essential as well as competence with business systems and software packages. The post-holder will be based in the community with the HCP Safeguarding Practitioners. To carry out this role effectively, a close working relationship with the Multi-Agency Safeguarding Hub (MASH), the Trust Integrated Safeguarding Team, community Health Visiting, Family Nurse Partnership and School Nursing teams is required, as well as liaison with childrens social care, police and a wide range of external and internal stakeholders. This is a demanding role, requiring high levels of administrative and communication skills and the ability to work pro-actively as part of a team, initiating systems and identifying system improvements.

High levels of interpersonal skills and personal confidence are required. Having a respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, highly complex and confidential information. The role requires the post-holder to often work alone in the office and will be frequently taking calls from different stakeholders. This requires a capacity to communicate, manage sensitive, confidential information safely, and know when and how to liaise with clinical colleagues and thereafter.

Other elements of the role include support to create and manage resources. MAIN RESPONSIBILITIES: Provide quality, comprehensive high level administrative and clerical support to the HCP Safeguarding Practitioners. Co-ordinate and collate all child safeguarding meetings, collate attendance matrix and escalate known apologies as per Attendance at Safeguarding Meetings Standard Operating Procedure. Invite the most appropriate health representative to all safeguarding meetings, under the leadership of the HCP Safeguarding Practitioners.

Develop a good understanding of the importance of the attendance requirements at safeguarding meetings, as locally agreed with the Tameside Safeguarding Children Partnership. Ensure liaison and information arriving from partner agencies for the attention of the Healthy Child Programme is shared with appropriate teams and practitioners in a timely way. Input and quality check data in the Trust information systems. Prepare and summarise data in preparation for standardised reports.

Support the development of publicity and other material. Provide the team with expertise and support in the Trust information systems. Manage telephone and personal contact with social care and police colleagues, other staff members and external persons with intelligence, foresight and sensitivity, strongly respecting the need for confidentiality. Be responsible for sourcing, ordering and managing a range of materials as and when required.

Support the adherence of local, administrative and human resource procedures to enable the team to function effectively. Communications Communicate highly sensitive and confidential information with a wide range of multi-professional, inter-agency personnel. Record meeting requests using EMIS, clinical diary management and set up reminders. Monitor cancellation, non-attendance and re-arranged appointment data.

To deal with information in a tactful, sensitive and strictly confidential manner, showing empathy and being non-judgmental, in liaison with appropriate professionals as required. To manage phone calls or drop in visits from professionals and team members with sensitivity, passing on information in an appropriate and timely way. N.B. This may occasionally mean managing distressing information or people in distress.

Planning and Organising To set up and maintain an efficient office, ensuring that systems are regularly reviewed and adjusted to meet service demands, in liaison with the Directorate. Ensure that the HCP Safeguarding Practitioners materials and resources are reproduced in a timely manner and efficiently organised. Maintain the HCP microsite alongside HCP teams. Support the scheduling and organisation of meetings for the HCP Safeguarding Practitioners, preparing agendas, transcribing and typing notes of meetings, circulating and distributing papers.

Type material from audio or handwritten notes including correspondence, reports, presentations and other documents using all Microsoft Word packages including PowerPoint. To sort, distribute and where appropriate deal with correspondence and messages, both verbal and written to a high quality. Source, order and manage the audit trail of various routine and extraordinary resources and equipment, technical items, travel tickets, in line with trust policies and procedures. Be responsible for efficient processing, secure storage of paper and electronic information systems for all service users.

Responsibility for Policy and Service Development and Implementation To organise and co-ordinate local meetings, attend meetings and take minutes. Collate and organise significant aspects of data reports and ICFT at

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