Administrative Support Worker

6 months ago

AshtonUnderLyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

Communication and Relationships To ensure that all communication complies to the requirements of the Data Protection Act and associated Trust policies. To keep accurate and complete records ensuring that relevant patient confidentiality requirements are met when maintaining patient records To proactively maintain internal and external communication links on behalf of the team. To attend and particpate in staff meetings to ensure an awareness of current issues and priorites for the team as well as future developments and trust wide updates. To particpate in team working.

To take action using own initiative and judgement when deciding what issues should be brought to the attention of the team and what can be dealt with personally, seeking advice as necessary. To process internal and external telephone queries at all levels, using initiative to resolve enquiries, queries and other matters of a non-clinical nature. To communicate effectively and appropriately with clients and members of staff at all levels in a way that is appropriate to them and the situation. To communicate with parents and assure them that the messages will be passed on to a member of the nursing team if appropriate.

To work in partnership with the child, parents and carers undertaking such tasks as required by the Childrens Community Nurses (CNN). To work to the childs care plan, report any change in the childs condition to the parents/carers and the CCNT. Ensure the childs comfort, safety and dignity at all times. Proactively safeguard the welfare of children and actively adhere to safeguarding procedures and policies, and attend relevant training as required.

Understand and comply at all times with the Trusts policies and procedures. To coordinate and manage the sleep study referrals the team receive from medical professionals. To coordinate and manage the sleep study referrals as requested by clinicians. To provide training to parents of children who require overnight sleep studies.

To download sleep study reports with the support of the Team secretary and ensure reports are sent to the appropriate professional and the patient record is updated. To book clinic appointments at the request of the nursing staff and shift coordinator. During high activity times the post holder will work alongside the shift coordinator ensuring that all patient referral information is recorded on the electronic patient record in a timely manner, to free up the nurses to concentrate on clinical duties. To respond to and embrace requirements to change in working practice due to service developments.

Any other duties commensurate with the grade and in line with the requirements of the post Administrative and Management Understand and comply at all times with the CCNT service and Trust guidelines, protocols and procedures. Maintain legible, accurate, contemporaneous records which are dated and signed. To deal with potentially distressing information and correspondence in a professional manner. Attend and participate in staff meetings as required.

Participate in the collection of data as required for the evaluation of the Service and take part in audit as required by the Trust. To utilise electronic systems such as Lorenzo, EMIS and online ordering systems, to support reports and retrieve data as required. Following the agreed processes, maintain good office systems and best practices. Create and maintain databases or spreadsheets as required To ensure all patient information is available prior to clinics and that patient information is uploaded onto the team caseload as it is received.

Close co-operation and flexible working practices, providing necessary cross cover with the other support staff and team Secretary. Assist with the preparation, collation and provision of audit data pertaining to service and care activities, gathering information as required and compiling reports from the information received. Work with the members of the team as appropriate to develop, implement and maintain office procedures including participating in the equipment service, equipment maintenance, security of the Department e.g. opening and locking up, turning off computer systems.

Be responsible for own personal development, taking an active part in learning opportunities and offer support to others whereby it would facilitate their development. Order equipment, stationary, consumables and other necessary items as directed by your line manager. Be responsible for maintaining equipment and ordering/maintenance of stock levels for the team. Personal and Professional Development To regularly complete the Trusts mandatory training requirements.

It is the responsibility of each member of staff to ensure that they comply with this legal requirement. To take part in an annual appraisal with your line manager and develop an annual Personal Development Plan to identify your own training and development needs in line with personal and organisational objectives. To attend other tra

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