Administrative Support Worker

3 months ago

AshtonUnderLyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

Children's Community Nursing Team Administrative Support Worker
Band 3 - 34.5 hours - 3 x 12 hour shifts (8am-8pm)
Fixed term contract up to 12 months
We are currently looking for an enthusiastic individual to join our Children's Community Nursing Team as an Administrative Support Worker.

This role will involve providing administration support to the Children's Community Nursing Service who provide support and care for children/ young people within the home, clinic, community and special school setting with acute, chronic and complex needs.

The post holder will work under the direction of the team manager and shift coordinator to provide administrative support to the office and nursing support within the office base and nurse led clinic.

The role requires evening and weekend shifts.

The post holder will be part of the Children’s Community Nursing Team (CCNT) who provide support and care for children/young people within the home, clinic, community and special schools setting with acute, chronic and complex needs.

The post holder will work under the direction of the Manager and the Shift Coordinator to provide administrative support to the office and nursing support within the office base and nurse led clinic.

The post holder will be expected to regularly answer the telephone in a professional, timely and friendly manner, liaising with the shift coordinator as necessary.

The post holder will be responsible for organising overnight sleep studies to be undertaken with families at the request of consultants.

The post will involve some evening, weekend and bank holiday working.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
Safety

Care

Respect

Communication

Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Communication and Relationships

To ensure that all communication complies to the requirements of the Data Protection Act and associated Trust policies.

To keep accurate and complete records ensuring that relevant patient confidentiality requirements are met when maintaining patient records

To proactively maintain internal and external communication links on behalf of the team.

To attend and particpate in staff meetings to ensure an awareness of current issues and priorites for the team as well as future developments and trust wide updates.

To particpate in team working.

To take action using own initiative and judgement when deciding what issues should be brought to the attention of the team and what can be dealt with personally, seeking advice as necessary.

To process internal and external telephone queries at all levels, using initiative to resolve enquiries, queries and other matters of a non-clinical nature.

To communicate effectively and appropriately with clients and members of staff at all levels in a way that is appropriate to them and the situation.

To communicate with parents and assure them that the messages will be passed on to a member of the nursing team if appropriate.

To record messages in the team’s communication book and on the electronic patient record.

To constructively manage barriers to effective communication.

Professional and Clinical

To maintain a professional approach to staff, children, families, visitors and other colleagues.

To work in partnership with the child, parents and carers undertaking such tasks as required by the Children’s Community Nurses (CNN).

To work to the child’s care plan, report any change in the child’s condition to the parents/carers and the CCNT.

Ensure the child’s comfort, safety and dignity at all times.

Proactively safeguard the welfare of children and actively adhere to safeguarding procedures and policies, and attend relevant training as required.

Understand and comply at all times with the Trust’s policies and procedures.

To coordinate and manage the sleep study referrals the team receive from medical professionals.

To coordinate and manage the sleep study referrals as requested by clinicians.

To provide training to parents of children who require overnight sleep studies.

To download sleep study reports with the support of the

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