Senior Complaints Officer

The main skills required for this role are; The post holder will manage and co-ordinate all complaints received within the Trust and decide on how the correspondence received should be processed, e.g. formal complaint, informal complaint, professional to professional enquiry, in line with the NHS Complaints Standards The post holder will review, allocate and...

The successful applicant will be a key member of our Trust's PALS & Complaints Team, coordinating responses to concerns and complaints raised by those that use our services. They will ensure we respond to complaints in a way that resolves them for the person who is raising the concerns and results in service improvements for our organisation. This will...

Complaints and Customer Service Manager NHS Your new company The NHSYour new roleComplaints and Customer Service Manager Band 8 5 days a week, initially office based and hybrid after a qualifying ; hours per ;Temporary – Immediate StartSupporting a busy mental health and autism team, you will be responsible for complaints and customer service along with...

About the RoleAs a Pension Benefits Senior Officer – Member Services, you will play a key role in delivering exceptional customer service to pension fund members.Main ResponsibilitiesSupport your Team Manager in achieving team objectives and allocate tasks accordingly.Ensure compliance with statutory and in-house requirements through regular work...

Senior Finance Officer - Band 4 - 37.5 hours We are looking to recruit a band 4 Senior Finance Officer, within a busy Financial Services Team. The post holder will be required to provide a comprehensive, efficient, timely and professional service, working closely Financial Management Team and reporting to/supporting the Assistant Head of Financial...

About the RoleWe are seeking a highly skilled and experienced Pension Benefits Officer to lead our Member Services team. As a key member of our administration section, you will play a vital role in ensuring the effective delivery of our services to our members.In this challenging and rewarding position, you will be responsible for supervising and mentoring...

Complaints and Customer Service Manager NHS Your new company The NHSYour new roleComplaints and Customer Service Manager Band 8 5 days a week, initially office based and hybrid after a qualifying period. 37.5 hours per week. Temporary – Immediate StartSupporting a busy mental health and autism team, you will be responsible for complaints and customer...

Job summary The Patient Advice and Liaison Service (PALS) is the central point of contact for patients, carers and visitors. It provides on-the-spot information and advice and facilitates the resolution of informal concerns that are raised via the PALS Office in a variety of means, including telephone, face-to-face, webform, email and letter. The...

**Key Requirements of the Person Specification**: HND HNC education in a relevant topic, such as Surveying, Architecture, Engineering, Estate Management, Project Management or equivalent experience. Evidence of continuing professional development. Proficiency with MS Office. Knowledge of AutoCAD. Project management experience. Working with internal and...

The postholder will be joining our transport team based at Trust Headquarters in Ashton-under-Lyne. The team provide all aspects of transport management within the Trust, including fleet vehicle management, medical records courier management, car park management and taxi management. The postholder will be predominantly responsible for our car park...

Preparing agendas, taking minutes and distributing notes of meetings including typing up of group discussions and interviews as necessary. To provide administrative support including when appropriate to all senior team members to support a range of department initiatives. Assist the Governance and Business Lead in day-to-day activities as directed. Working...

We are looking for a Senior Administrator to work on a permanent basis near Ashton Under Lyne. The role is working for a large manufacturing company, so if you have any experience of working as a Senior Administrator within Engineering, Manufacturing and/or Production sectors this would be advantagous. Salary is c£30-35,000 per annum plus 25 days holiday...

Safe Start School Tameside, is an Independent SEN provision for students 11-16 years with additional needs. The well-being and achievement of every child are of utmost importance to us and it is only through a supportive partnership between students, families, school and other professionals that we can achieve this. We are looking for a reception/attendance...

**MAIN RESPONSIBILITIES**: To ensure compliance with Trust SFIs, standing orders and scheme of delegation. To support a professional and responsive can do culture within the team to ensure that all staff are customer focused and provide a high-quality service. Effectively plan own day-to-day workload, working with minimum supervision. Ability to use own...

Job summary Before applying please seek agreement from your current line manager that you can be released immediately for the secondment. **An exciting 6 month secondment opportunity has become available for the Ward Manager Role on Saxon Suite** The role is for a full time position ( Saxon Suite is a 22 bedded all male, adult of...

3 month temporary role initially - Someone with strong customer empathy - Great experience of dealing with complaints Our specialist client has a hybrid-working role available on a 3 month contract initially as a Complaint Resolution Coordinator. This position is working in a busy team who are responding to requests captured by the call centre for any...

The post holder will work as part of a team in delivering an effective service supporting managers and staff across the locality. In particular the post holder will provide and coordinate administrative and secretarial services; including for example, the preparation of agendas and minutes, taking appropriate follow-up action as required. Supporting the...

Job Summary:The post holder will be responsible for delivering high-quality patient care and leading a team of staff in a dynamic and challenging environment. Main Responsibilities:To ensure the effective management and leadership of ward staff, promoting a culture of excellence and patient safety.To maintain personal contact with patients, their relatives,...

**SECTION 1- MAIN RESPONSIBILITIES**: To undertake payment runs and deal with any subsequent refused and voided transactions ensuring prompt and accurate payment is made to all suppliers and adequate controls are in place across the payment system used by the Trust. To carry out the Month End Accounts Payable closedown process and to ensure accruals are...

To provide general clerical support as required to enable the office to function effectively, andproviding admin support to eRostering related meetings/forums as directed.5. Liaise with IT, Payroll and HR to ensure data cleansing and system alignment in order torealise maximum efficiency of the system.6. To gather and collate extensive data from Health...