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Customer Success Solutions Evangelist

1 month ago

Kingston on Soar, United Kingdom MHR Full time

As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.

Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we’re committed to personalised learning paths for every employee to help you, and us, grow.

Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We’re proud to design and develop some of the best business solutions like iTrent and People First to support our customers’ people-related challenges across every vertical. 

Looking for the place where you can belong? Join MHR and help us shape the world of work. 


Our Customer Success function drives our customer engagement, reinforcing education, and developing overall customer satisfaction. It will require close working relationships with our sales functions including Account Managers to increase the overall engagement levels, as well as driving additional revenue through the customer base.

A technical role providing consultation to the Customer Success team, resolving customer technical issues that can be resolved within pre-determined parameters, ensuring they have a good MHR experience. Provides leadership and advice and guidance to the customer and MHR team. Responsible for working with Professional Services teams to provide customer estimates where required for chargeable work. Provides leadership and advice and guidance to application specialists. Works closely with product design to develop software solutions and provide customer feedback. To work with Project Managers in the development of project plans. Regular reporting metrics to the management team on progress. Monitor software and resolve issues within SLA’S. To constantly look to enhance the build inline with new functionality in the software. To provide support to departmental colleagues and other departments as demanded by the business. To continually identify and drive additional commercial opportunities and ensure others are doing likewise. To manage revenue and customer satisfaction targets in line with company expectations. Deliver product specific demonstrations ensuring that these are delivered professionally and to requirements To be a champion for change and actively promote the “One MHR” programme.

Skills:

Exemplary customer service skills are essential, as you will be the primary point of contact and to foster trust in our services. Proficient questioning skills are crucial to accurately understand client needs and internal stakeholders. In-depth product knowledge is vital for effectively promoting our services and products. Strong communication skills, both verbal and written, are necessary to convey information clearly and professionally.  Effective presentation skills are required for delivering impactful presentations to clients and internal stakeholders.

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays Monthly employee recognition program and departmental awards Referral bonus scheme of up to £2, Employee-led social events such as running clubs, football teams, book clubs, and bake-offs On-site subsidised restaurants offering a variety of fresh meals daily Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.