Customer Success Manager
1 month ago
We are looking for people who can be instrumental to implement and drive the success of the function, collaborating with others to evolve and execute our customer success strategies and representing our customer success team across all our business stakeholders. This will involve building strong relationships with customers and with cross functional teams internally to drive adoption and usability. The ideal candidate is passionate about delivering a great customer experience while using their CCH product knowledge and analytical skills to review data, identify problems, find solutions and improve relationships, whilst demonstrating real value to both the customer and the business. The role requires enthusiasm and self-motivation with excellent communication skills, and the ability and desire to continually work to adapt and enhance the role as we evolve to a cloud suite. Key Objectives of the Role
- Contribute to the definition of the playbook for the role and function
- Contribute to the definition of the CSM proposition with key stakeholders, including who does and doesn’t qualify for customer success management
- Contribute to the definition of the initial strategy for the future growth of the team, factoring in the movement from on premise software to the adoption of cloud products
- Work with the internal teams to build management information for cloud customers, as the cloud products are launched
- Accountable for the CSM processes across each touch point of our customer journey from sales to professional services
- Own the relationship with assigned customers, including consultation, training, adoption, retention and satisfaction
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
- Develop and maintain customer success strategies and best practices
- Communicate effectively with both internal and external senior managers to better understand customer needs, maximise retention and growth, and share learnings
- Develop and maintain customer success metrics and data as required/directed
Responsibilities
- Serve as day to day contact for assigned customers, building trust and rapport while identifying areas of opportunity, highlighting best practices and document both
- Facilitate interaction and workflow among required resources, including third parties, to ensure timely deliverables
- Collaborate, problem solve, and/or strategise with team members on upcoming customer meetings
- Prepare documentation and visuals on customer success metrics and use these to identify areas for improvement
- Refine processes and documentation as necessary in line with new technologies and better ways of working
- Work with sales and marketing to boost customer referrals and develop case studies where appropriate
Skills & Competencies
- Experience in a customer facing role with a track record of helping customers to achieve business outcomes
- Analytical and process oriented mindset
- Experience and expertise with the CCH product suite is desirable but not essential
- Experience of designing and implementing effective processes
- Excellent communication skills, both written and verbal, with the ability to clearly convey complex concepts to diverse audiences
- Strong project management skills, to effectively manage own time and meet deadlines
- Ability to motivate and influence others to achieve a collective goal
- Creative problem-solving skills and a keen eye for detail
- Has a passion for driving revenue growth in partnership with other teams and departments
- Active team player, self starter and multitasker who can quickly adjust priorities
- Demonstrates an active growth mindset
Technical / Professional Qualifications
- Bachelor’s degree or equivalent
- Experience in the accounting software industry is desirable but not essential
- Experience in delivering software solutions to customers is essential
- Knowledge of Salesforce and project management tools and methodology
If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.
-
Senior Customer Success Manager
1 month ago
Kingston upon Hull, United Kingdom Wolters Kluwer Full timeWe are looking for people who can be instrumental to implement and drive the success of the function, collaborating with others to evolve and execute our customer success strategies and representing our customer success team across all our business stakeholders. This will involve building strong relationships with customers and with cross functional teams...
-
Customer Success Executive
2 weeks ago
Kingston upon Hull, United Kingdom GlobalData Full timeCustomer Success Executive Location: Hull or London Location type: Hybrid Who we are…GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we’re able to create trusted intelligence on the...
-
Customer Success Associate
3 months ago
Kingston upon Hull, United Kingdom DNA Payments Full time**The role** We’re looking for a Customer Success Associate to join our expanding Operational team. Reporting to Head of Enterprise Client Services, You will join a highly motivated team and be part of a growth business working with colleagues who care about our customers. The role is critical in terms of helping to drive optimal service for key accounts...
-
Customer Success Agent
2 months ago
Kingston upon Hull, United Kingdom Jordans Cars Hull Ltd Full time**Vision**: - We're seeking a dynamic individual to onboard customers, suggest features, and provide outstanding customer support to drive the success of our business._ **Who are we?** We’re accountabl, a purpose driven FinTech company based in Hull that designs, builds, and markets an industry leading expense management platform with integrated...
-
Customer Success Advisor
3 months ago
Kingston upon Hull, United Kingdom Giacom Full timeCompany Description Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects** **technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We have a comprehensive portfolio of technology products...
-
Bilingual Customer Success Manager
1 day ago
Hull, Kingston upon Hull, United Kingdom Wolters Kluwer Full timeAbout the RoleWe are seeking a highly skilled and experienced Bilingual Customer Success Manager to join our team at Wolters Kluwer. As a key member of our customer success team, you will play a critical role in driving the success of our customers and contributing to the growth and evolution of our customer success strategies.Key ResponsibilitiesCustomer...
-
Bilingual Customer Success Manager
1 day ago
Hull, Kingston upon Hull, United Kingdom Wolters Kluwer Full timeAbout the RoleWe are seeking a highly skilled and experienced Bilingual Customer Success Manager to join our team at Wolters Kluwer. As a key member of our customer success team, you will play a critical role in driving the success of our customers and contributing to the growth and evolution of our customer success strategies.Key ResponsibilitiesCustomer...
-
Customer Success Executive
2 weeks ago
Hull, United Kingdom GlobalData Full timeCustomer Success Executive Location: Hull or London Location type: Hybrid Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we re able to create trusted intelligence on the...
-
Senior Client Success Account Manager
2 weeks ago
Kingston upon Hull, United Kingdom Reeta Vickers Recruitment Ltd Full timeLocation - Hull Salary - up to £50k Work Setting - In Office Role ( may be flexible for the right individual) Are you ready to join an expanding team? This leading Media Agency is expanding and is now on the lookout for Senior Client Success Account Manager to come on board and join their team. The role of the Senior Client Account Manager will be to...
-
Customer Success Manager
3 weeks ago
Newcastle upon Tyne, United Kingdom allego Full timeAllego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego’s platform to access learning, the...
-
Customer Success Manager
3 weeks ago
Newcastle upon Tyne, United Kingdom allego Full timeAllego is a rapidly growing SaaS technology company headquartered in the metro Boston area, with an additional office in Newcastle, UK and remote workers around the globe. We take a modern approach to learning and enablement, designed for today's distributed teams. Our technology ensures that sales teams have the skills and up-to-date knowledge needed to...
-
Customer Success Manager
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom allego Full timeAbout AllegoAllego is a rapidly growing technology company that specializes in providing modern learning and enablement solutions for distributed teams. Our platform ensures that sales teams have the skills and knowledge needed to excel in every selling situation.Our MissionWe take pride in empowering our customers to achieve their goals through our...
-
Customer Success Manager
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom allego Full timeAbout AllegoAllego is a rapidly growing technology company that specializes in providing modern learning and enablement solutions for distributed teams. Our platform ensures that sales teams have the skills and knowledge needed to excel in every selling situation.Our MissionWe take pride in empowering our customers to achieve their goals through our...
-
Customer Success Manager
3 months ago
Newcastle upon Tyne, United Kingdom Arctic Wolf Full timeAbout Us The unicorn company Arctic Wolf was founded in the USA in 2012 and is a leader in security operations in an exciting and fast-growing industry - cybersecurity. Our commitment to customer and employee satisfaction, combined with a stable track record characterised by doubling our sales and employee numbers for five consecutive years, have made us...
-
Customer Success Manager
3 weeks ago
Hull, Kingston upon Hull, United Kingdom HUXONS RECRUITMENT Full timePosition: Account Manager / Sales ExecutiveEmployment Type: Permanent full-time positionWorking Hours: Monday to FridayMonday/Tuesday: 8:30am - 5:00pmWednesday/Thursday: 8:30am - 5:30pmFriday: 8:30am - 4:00pmSalary: Basic £27,000 per annum, Plus CommissionWork Arrangement: Office-basedCompany Overview:HUXONS RECRUITMENT is collaborating with a...
-
Customer Success Manager
1 month ago
Newcastle upon Tyne, United Kingdom Harrington Starr Full timeCustomer Success ManagerPayment Reconciliation RemoteCirca £45,000An innovative and scaling payments business that services a wide range of institutional clients is expanding their UK-based remote team.This firm offers a wide range of reconciliation and compliance tools to banks, electronic money institutions (EMIs) and processors, and want someone to come...
-
Customer Service Assistant
3 months ago
Kingston upon Hull, United Kingdom Drinksworld TA Morrisons Daily Full time**Customer Service Assistant - Job Description** **Reports to**:Store Manager **Our Company** At Drinksworld we provide excellent standards and service to our customers and we know that the experience our customers receive will only be as good as the people who deliver it, and this is where you can get in on the action! While each position is critical to...
-
Customer Success Manager
4 days ago
Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full timeAbout the RoleThe Customer Success Manager - Associate will play a key role in driving customer success at ServiceNow. This position will be responsible for overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of our products.Key ResponsibilitiesCustomer Outcomes Engagement: Oversee the customer...
-
Customer Success Manager
5 days ago
Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full timeAbout the RoleThe Customer Success Manager - Associate will play a key role in driving customer success at ServiceNow. This position will be responsible for overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of our products.Key ResponsibilitiesCustomer Outcomes Engagement: Oversee the customer...
-
Customer Success Professional
17 hours ago
Stratford-upon-Avon, Warwickshire, United Kingdom BCT Resourcing Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Associate. This is an exciting opportunity to work with a leading organization in the industry, driving growth and success through exceptional customer engagement.Key Responsibilities:Provide continuous support to customers,...