Customer Success Manager
2 months ago
About Allego
Allego is a rapidly growing technology company that specializes in providing modern learning and enablement solutions for distributed teams. Our platform ensures that sales teams have the skills and knowledge needed to excel in every selling situation.
Our Mission
We take pride in empowering our customers to achieve their goals through our innovative technology and exceptional customer service. Our team is collaborative, energizing, and fast-paced, and we're looking for a talented individual to join us as a Customer Success Manager.
Job Summary
We're seeking a highly motivated and experienced Customer Success Manager to join our team. As a CSM, you will be responsible for managing the post-sales services lifecycle of a portfolio of Allego customers. This includes handling implementation, onboarding, and ongoing relationship management to ensure customer satisfaction and growth.
Key Responsibilities
- Customer Onboarding
- Work with customers to implement Allego's platform and ensure a smooth onboarding experience.
- Relationship Management
- Develop and maintain strong relationships with customers to understand their needs and provide tailored solutions.
- Account Growth
- Partner with sales teams to identify opportunities for growth and expansion.
- Customer Advocacy
- Act as a trusted advisor to customers, providing guidance and support to ensure their success with Allego's platform.
- Communication and Reporting
- Regularly communicate with customers to review progress, address concerns, and provide updates on new features and enhancements.
Requirements
- 5+ years of experience in a fast-paced SaaS client services role, including new customer implementation, onboarding, and ongoing relationship management.
- Strong project management experience in client relations/account management with a consultative approach.
- Proactive, self-motivated team player with innovative ideas to enhance client loyalty, retention, and growth.
- Excellent communication skills, both written and verbal, with experience in individual and group presentations.
- Strong interpersonal skills with a track record of building positive relationships.
- Skilled in cross-functional leadership and team coordination.
- Highly organized with strong time management abilities, capable of handling multiple projects simultaneously and setting clear expectations.
- Detail-oriented and quality-focused.
- Adaptable to a fast-paced, evolving startup environment while maintaining a positive attitude.
- Proficient in Google Suite, Microsoft Office, and other productivity tools.
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