Customer Success Manager

3 weeks ago

Newcastle upon Tyne, United Kingdom allego Full time

Allego is a rapidly growing SaaS technology company headquartered in the metro Boston area, with an additional office in Newcastle, UK and remote workers around the globe. We take a modern approach to learning and enablement, designed for today's distributed teams. Our technology ensures that sales teams have the skills and up-to-date knowledge needed to excel in every selling situation. With nearly 500,000 users relying on Allego's platform to access learning resources, top-tier sales content, and peer collaboration at the moment of need, we have consistently achieved triple-digit growth year after year

How you’ll make a difference:

Allego’s curious and self-driven Customer Success Managers  have a direct impact on Allego’s growth. As a CSM, you are ultimately responsible for the high touch, complete post-sales services lifecycle of a portfolio of Allego customers. You will  handle implementation of brand new customers, and through your partnership, guide those customers to expand usage and drive adoption. You celebrate your customers’ success as if it is your own

Our Customer Success team is  collaborative, energizing, and fast paced, and our CSMs take pride in helping to transform the way that ideas are shared and learning happens. You will be integral to Allego’s success through:

  • Working with a portfolio of customers will who range in industry and size to manage their initial and ongoing success; from onboarding and implementation through training and use case expansion.
  • Using a consultative approach, serve as a trusted advisor to your portfolio of customers, repeatedly guiding them through the expanded use of the Allego blueprint incorporating best practices, new features and new use cases to ensure stickiness and ROI.
  • Partnering with Sales to manage the smooth transition from Sales to Implementation to Expansion and Renewal.
  • Acting as the product expert, customer advocate, and liaison between your customers and Allego’s Product Management team to translate business requirements into product enhancements.
  • Executing monthly proactive outreach to clients in order to review usage, opportunities for use case expansion and assess overall level of satisfaction.
  • Handling customer references, case studies and testimonials for your customers.

Requirements

The experience you'll bring:

  • 5 years experience in a fast-paced SaaS client services role, including new customer implementation, onboarding, and ongoing relationship management preferred.
  • Strong project management experience in client relations/account management with a consultative approach.
  • Proactive, self-motivated team player with innovative ideas to enhance client loyalty, retention, and growth.
  • Excellent communication skills, both written and verbal, with experience in individual and group presentations.
  • Strong interpersonal skills with a track record of building positive relationships.
  • Skilled in cross-functional leadership and team coordination.
  • Highly organized with strong time management abilities, capable of handling multiple projects simultaneously and setting clear expectations.
  • Detail-oriented and quality-focused.
  • Adaptable to a fast-paced, evolving startup environment while maintaining a positive attitude.
  • Bachelor's degree or equivalent preferred, but not required. 
  • Proficient in Google Suite, Salesforce.com, and Microsoft Office; experience with Outlook, Excel, Word, and PowerPoint is a plus.

  • Customer Success Manager

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom allego Full time

    About AllegoAllego is a rapidly growing technology company that specializes in providing modern learning and enablement solutions for distributed teams. Our platform ensures that sales teams have the skills and knowledge needed to excel in every selling situation.Our MissionWe take pride in empowering our customers to achieve their goals through our...

  • Customer Success Manager

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom allego Full time

    About AllegoAllego is a rapidly growing technology company that specializes in providing modern learning and enablement solutions for distributed teams. Our platform ensures that sales teams have the skills and knowledge needed to excel in every selling situation.Our MissionWe take pride in empowering our customers to achieve their goals through our...

  • Customer Success Manager

    3 months ago

    Newcastle upon Tyne, United Kingdom Arctic Wolf Full time

    About Us The unicorn company Arctic Wolf was founded in the USA in 2012 and is a leader in security operations in an exciting and fast-growing industry - cybersecurity. Our commitment to customer and employee satisfaction, combined with a stable track record characterised by doubling our sales and employee numbers for five consecutive years, have made us...

  • Customer Success Manager

    1 month ago

    Newcastle upon Tyne, United Kingdom Harrington Starr Full time

    Customer Success ManagerPayment Reconciliation RemoteCirca £45,000An innovative and scaling payments business that services a wide range of institutional clients is expanding their UK-based remote team.This firm offers a wide range of reconciliation and compliance tools to banks, electronic money institutions (EMIs) and processors, and want someone to come...

  • Account Manager

    6 days ago

    Newcastle Upon Tyne, United Kingdom NRG. Full time

    About the RoleWe are seeking a highly skilled Customer Account Manager to join our team at NRG. As a key member of our organization, you will be responsible for managing a portfolio of key accounts and driving revenue growth through strategic customer relationship building, subscription management, and financial oversight.Key ResponsibilitiesCustomer...

  • Customer Success Manager

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nigel Wright Group Full time

    The Opportunity:Nigel Wright Group is partnering with a rapidly growing global SaaS technology company to find a self-driven Client Services Representative to join their team. The Client Services Representative role is responsible for high-touch, post-sales service to a portfolio of customers, handling on-boarding and driving user optimisation and product...

  • Customer Success Manager

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nigel Wright Group Full time

    The Opportunity:Nigel Wright Group is partnering with a rapidly growing global SaaS technology company to find a self-driven Client Services Representative to join their team. The Client Services Representative role is responsible for high-touch, post-sales service to a portfolio of customers, handling on-boarding and driving user optimisation and product...

  • Customer Success Specialist

    3 months ago

    Newcastle upon Tyne, United Kingdom Atria Full time

    **About Atria** Atria is often customised through configuration, scripting and integration to meet the needs of individual service providers and their customers. In our larger customers, Atria can be managing 30,000+ users across 5-10,000 customers and is a critical part of day to day operations. Atria provides out of the box management capability for -...

  • Customer Success Executive

    3 months ago

    Newcastle upon Tyne, United Kingdom ExP Full time

    **Customer Success Executive £24-28k Newcastle City Centre** **Is this you?** Do you have a passion for helping others and a problem-solving attitude? Are you resilient, curious and self-motivated? Are you teachable with a desire to learn? **What’s in it for you?** 9 day fortnights - every other Friday off! Top customer success training and...

  • Customer Success Executive

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Gem Partnership Ltd Full time

    Job Title: Key Account Manager About the Role We are seeking an experienced Key Account Manager to join our team at Gem Partnership Ltd. As a Key Account Manager, you will be responsible for developing and maintaining strong relationships with our key customers, identifying new business opportunities, and driving revenue growth. Key Responsibilities Build...

  • Customer Success Advocate

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pepperjam Full time

    About the RoleWe are seeking a highly skilled Customer Onboarding Specialist to join our team at Pepperjam. As a key member of our Customer Onboarding Team, you will play a critical role in ensuring our clients receive the best possible customer experience when onboarding to our platform.Key ResponsibilitiesOnboarding MeetingsConduct onboarding meetings with...

  • Customer Success Advocate

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pepperjam Full time

    About the RoleWe are seeking a highly skilled Customer Onboarding Specialist to join our team at Pepperjam. As a key member of our Customer Onboarding Team, you will play a critical role in ensuring our clients receive the best possible customer experience when onboarding to our platform.Key ResponsibilitiesOnboarding MeetingsConduct onboarding meetings with...

  • Customer Success Leader

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About Sephora Sephora is a global beauty retailer dedicated to empowering individuals to embrace their uniqueness and redefine beauty standards. We are committed to fostering a diverse and inclusive environment where every individual is valued and celebrated. Our ultimate goal is to revolutionize the future of beauty by encouraging self-expression and...

  • Customer Success Specialist

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Gem Partnership Ltd Full time

    Job SummaryThis is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression and the ability to work from home 3 days per week on a permanent basis.About the RoleSupport clients and develop these relationships to ensure they realise as much value as possible from their...

  • Senior Systems Engineer

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Atria Full time

    About AtriaAtria is a leading international software development company that specializes in developing, selling, and supporting the Atria platform. Our platform is used by IT providers, telecommunications companies, systems integrators, and enterprises to automate IT processes and improve business efficiency.We are seeking a skilled and experienced Senior...

  • Senior Systems Engineer

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Atria Full time

    About AtriaAtria is a leading international software development company that specializes in developing, selling, and supporting the Atria platform. Our platform is used by IT providers, telecommunications companies, systems integrators, and enterprises to automate IT processes and improve business efficiency.We are seeking a skilled and experienced Senior...

  • Customer Success Specialist, Newcastle Upon Tyne

    3 months ago

    Newcastle upon Tyne, United Kingdom Revolent Full time

    **Customer Success Specialist** **Strategic Objectives** - Build a strong community of engagement, trust and compliance with revols in our most strategic clients. - Provide structured feedback aligned to customer goals to support Customer Success Managers as part of monthly leadership meetings and QBRs - Ensure Customer Success have a true picture of Revol...

  • Practice Success Manager

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Sage Full time

    Job Title Practice Success Manager Job Description The National Field Sales Manager role is responsible for developing a high performing, nationally based Field Sales Team to achieve monthly revenue and annual targets in excess of £1.5m ARR. This role focuses on fostering trust, advocacy, and new client acquisition within the Accountants community through...

  • Client Success Manager

    2 weeks ago

    Newcastle upon Tyne, United Kingdom TopSource Worldwide Full time

    We’re a professional, dedicated team operating in every major market across the globe, with a knack for helping businesses thrive and expand. We offer our payroll, employer of record (EOR) and accounting services to businesses of all sizes in over 100 countries — and counting!We are looking to share our success with a passionate, committed, and...

  • Associate Customer Success Manager

    2 months ago

    Newcastle upon Tyne, United Kingdom Jobs for Humanity Full time

    Job DescriptionCompany DescriptionCompany descriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic...