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Senior Systems Engineer

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Atria Full time
About Atria

Atria is a leading international software development company that specializes in developing, selling, and supporting the Atria platform. Our platform is used by IT providers, telecommunications companies, systems integrators, and enterprises to automate IT processes and improve business efficiency.

We are seeking a skilled and experienced Senior Systems Engineer - Customer Success to join our team in a customer-facing role. This role will involve working closely with a subset of our customers to help them achieve more with Atria.

Key Responsibilities
  • Work closely with a set of key Atria customers to identify opportunities for Atria to help them achieve higher levels of automation.
  • Proactively build relationships with engineering staff within our customers to ensure seamless integration of Atria with their existing systems.
  • Troubleshoot technical issues with Atria and integrated platforms to ensure high-quality customer support.
  • Work closely with our Customer Success Manager to ensure customer satisfaction and retention.
Requirements
  • Strong technical skills with Microsoft Windows Server and associated systems.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Strong customer service skills and a keen interest in IT automation.
  • Experience with PowerShell and scripting.
What We Offer

We offer a dynamic and challenging work environment, with opportunities for professional growth and development. Our customers are predominantly based in Europe and North America, and our headquarters are in New Zealand, so there is also the opportunity for travel as part of this role.