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Customer Success Manager

2 months ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time
About the Role

The Customer Success Manager - Associate will play a key role in driving customer success at ServiceNow. This position will be responsible for overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of our products.

Key Responsibilities
  • Customer Outcomes Engagement: Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges.
  • Technical Health: Ensure customers are technically healthy and on the most recent version of our product.
  • Artificial Intelligence: Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience.
  • Customer Success Stories: Promote ServiceNow customer success stories and processes.
  • Maximizing Value: Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
  • Product Adoption: Work with ServiceNow teams to improve product adoption and increased footprint.
  • Issue Resolution: Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem.
Qualifications
  • Experience: 2+ years of experience providing customer professional services or related business support.
  • Independent Services: Ability to provide independent comprehensive services.
  • Issue Resolution: Experience resolving issues through analysis.
  • Collaboration: Experience in working collaboratively.
  • ServiceNow Accreditations: ServiceNow accreditations or certifications a plus.
  • Office Requirements: Expectation to come into our office in Staines 2-3 times a week.