Customer Success Advocate

2 weeks ago

StainesuponThames, Surrey, United Kingdom ServiceNow, Inc. Full time
Associate Customer Success Manager

At ServiceNow, Inc., we're seeking a highly skilled Associate Customer Success Manager to join our team. As a key member of our customer success organization, you will play a critical role in helping our customers achieve their business outcomes and maximize the value of their ServiceNow investment.

Key Responsibilities:
  • Oversee a portfolio of customers to provide prescriptive guidance and support in achieving business outcomes.
  • Act as an advocate for our customers, fostering greater adoption and usage of ServiceNow products.
  • Work closely with ServiceNow teams to improve product adoption and increase the customer's footprint.
  • Develop and implement strategies to ensure customers obtain maximum value from their ServiceNow investment and use their licenses effectively.
  • Collaborate with customers to identify criteria for assisting them using Artificial Intelligence in the Impact Digital Experience.
  • Promote ServiceNow customer success stories and processes to drive adoption and best practices.
Requirements:
  • 2+ years of experience providing customer professional services or related business support.
  • Ability to provide independent comprehensive services and resolve issues through analysis.
  • ServiceNow accreditations or certifications are a plus.
  • Expectation to come into our office in Staines 2-3 times a week.
What We Offer:

ServiceNow is an equal opportunity employer. We welcome applications from qualified candidates without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

In addition, we consider all qualified applicants with arrest or conviction records for employment in accordance with legal requirements.

Please note that all employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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