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Customer Success Manager
2 months ago
The role of the Customer Success Manager is to act as an advocate for our customers, helping them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased.
Key Responsibilities:
- Oversee customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges.
- Ensure customers are technically healthy and on the most recent version of our product.
- Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience.
- Promote ServiceNow customer success stories and processes.
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
- Work with ServiceNow teams to improve product adoption and increased footprint.
- Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem.
Qualifications:
- 2+ years of experience providing customer professional services or related business support.
- Ability to provide independent comprehensive services.
- Experience resolving issues through analysis.
- Experience in working collaboratively.
- ServiceNow accreditations or certifications a plus.
- Expectation to come into our office in Staines 2-3 times a week.
We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths.
