Customer Service Assistant

6 months ago

Kingston upon Hull, United Kingdom Drinksworld TA Morrisons Daily Full time

**Customer Service Assistant - Job Description**

**Reports to**:Store Manager

**Our Company**

At Drinksworld we provide excellent standards and service to our customers and we know that the experience our customers receive will only be as good as the people who deliver it, and this is where you can get in on the action

While each position is critical to our success, the real power comes in the creation of a team and teamwork as this is what makes us the success we are today, and a bigger success tomorrow.

**Key Purpose of the role**:
The Customer service assistant serves as the face of Drinksworld
- Therefore they make that critical first and last impression on our customers. The main purpose of the role is to create a welcoming atmosphere along with excellent service and standards for all of our customers.

**Responsibilities include**:

- Display exceptional standards and service along with enthusiasm and professionalism to ensure the best possible customer experience.
- Display strong product knowledge and suggestive selling to always improve the customer experience.
- Responsible for all cash and payment transactions.
- Supporting the management team in ensuring the store is fully replenished in line with planograms. Cleaning schedules completed, audit standards and brand standards are always met.
- Effective and professional handling of any customer complaint, informing the manager immediately.
- Ensure that you comply with legislation regarding Security, Health & Safety and Food Hygiene and Licensing laws.
- Work at a good pace
- Informing the management of any stock or equipment issues.
- Attend and contribute to team meetings and training sessions.
- Know and exceed sales targets.

**Personal Attributes**:

- Friendly and approachable
- Strong communication skills
- Enthusiastic and motivated with a good sense of humour.
- Excellent time management
- Takes pride in personal appearance.

**Job Type**: Part-time

**Salary**: Up to £11.44 per hour

Expected hours: No less than 10 per week

**Benefits**:

- Employee discount

Ability to commute/relocate:

- Kingston upon Hull, HU1 3JF: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Team Member

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