Customer Service Assistant

6 months ago

Kingston upon Hull, United Kingdom The Riverside Group Full time

**Job Title**:Customer Service Assistant
**Contract Type**:Permanent
**Salary**:£24,853.60 per annum, pro rata (£25,204.25 is achieved after 18 months successful performance in the role)
**Working Hours**:17.3 hours per week
**Working Pattern**:Rolling 3-week rota covering weekends 9am to 5pm and weekdays between 9am and 8pm
**Location**:Redwood Glades, Hull

**The difference you will make as a Customer Service Assistant**

You will be responsible for delivering an efficient and customer focused service from the reception location within one of Riverside’s three extra care facilities with responsibility for dealing with all enquiries including face to face contact with all customers and visitors. You will deliver a first-class service within a modern, vibrant, and busy housing service.

**About you**

We are looking for someone with:

- Experience of working within a housing or support environment.
- Good communication and conflict resolution skills.
- Organisational skills.
- Experience working with vulnerable customers.

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

**Role Profile**
- Adhere to the performance and availability standards as set out in the PFI contract.
- Provide support to the Contract Manager, Service Manager and Events Coordinator on site, dealing with general admin duties and enquiries, as well as logging all repairs at the time they are reported, collation of contract information and returns.
- Use your interpersonal skills to work as part of a team, liaising with other professionals on site and providing a positive first impression that promotes excellent customer service - a “one stop” approach to customer enquiries will be adopted to ensure quick resolution.
- Provide statistical information in line with the PFI contractual obligations.
- To log all requests for information, repairs, complaints, requests for the Handyperson, ensuring timescales within the PFI contract are adhered to at all times.
- Answer the telephone meeting the relevant performance standards, and in line with the expectations of the Riverside service style.
- Work as part of a multi-agency team to deliver a seamless service to the customer.
- Take responsibility for handover of the service to the onsite care team.
- Work alongside colleagues to ensure a visible presence in terms of safety and security within the service.
- Take responsibility for emergency calls via the Tunstall technology.
- To respond to housing management queries from customers and visitors
- Ensuring appropriate recording and IT systems are in place and in working order.
- Manage the room booking system and assisting the Wellbeing and Events Coordinator in the organisation of the events programme.
- Cover other sites were directed by manager to cover for absence and cover leave.
- The role of Customer Service Assistant will be on a rolling rota and there will be expectations around working evening and weekends.

**Person Specification**

**Knowledge, Skills and Experience**

**Essential**
- Experience of working within a housing and/or support environment
- Experience of working with vulnerable customers
- Good communication and conflict resolution skills
- Good understanding and experience of I.T systems (Microsoft Office and databases)
- Report writing.
- Organisational skills
- Flexible and responsive attitude

**Desirable**
- Formal care, support or housing qualification
- 5 GCSE’s or equivalent.
- Understanding of safeguarding

  • Customer Service Assistant

    7 months ago

    Kingston upon Hull, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Hull, HU9 5LP **Hours**:Part-Time Hours Available **Hourly Rate**: £11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £11.44 per hour (50p+ for night...

  • Customer Service Assistant

    7 months ago

    Kingston upon Hull, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Hull., HU3 4AA **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store!...

  • Customer Service Assistant

    2 weeks ago

    Kingston upon Hull, United Kingdom Michael Page Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Assistant Position to work for a reputable legal firm which have lots of exciting plans for 2025! This would be an excellent opportunity for someone experienced within customer services or someone that would like to start their career with a business that will provide full...

  • Customer Service Assistant

    2 weeks ago

    Kingston upon Hull, United Kingdom CV-Library Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Assistant Position to work for a reputable legal firm which have lots of exciting plans for 2025! This would be an excellent opportunity for someone experienced within customer services or someone that would like to start their career with a business that will provide full...

  • Customer Service Assistant

    2 weeks ago

    Kingston upon Hull, United Kingdom Michael Page Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Assistant Position to work for a reputable legal firm which have lots of exciting plans for 2025!This would be an excellent opportunity for someone experienced within customer services or someone that would like to start their career with a business that will provide full training...

  • Customer Service Assistant

    7 months ago

    Kingston upon Hull, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Hull, HU3 4AA **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store!...

  • Customer Service Assistant

    7 months ago

    Kingston upon Hull, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Hull, HU7 0BA **Hours**:Part-Time / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a Sales...

  • Customer Service Assistant

    6 months ago

    Kingston upon Hull, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Hull, HU9 5LP **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    4 days ago

    Kingston upon Hull, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Southcoates, HU9 5LP **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    2 days ago

    Kingston upon Hull, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Hull, HU9 5LP **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Service Assistant

    7 months ago

    Kingston upon Hull, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Hull, HU7 0BA **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Service Assistants

    2 months ago

    Kingston upon Hull, United Kingdom CV-Library Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Assistant Position to work for a reputable law firm which are going through some very exciting times and expansion of the business! If you are passionate about customer services and looking to join a progressive company that are experts in their sector and in return for your hard...

  • Customer Service Assistants

    2 weeks ago

    Kingston upon Hull, United Kingdom Michael Page Full time

    Are you currently working in retail or hospitality and looking to transfer those skills into an office based role?Would you like to join a business that provide full training and an excellent progression plan?Do you want to join a fun and dynamic team?Then this could be the role for you!We are currently recruiting for Customer Service Assistants in...

  • Customer Service Assistants

    2 weeks ago

    Kingston upon Hull, United Kingdom CV-Library Full time

    Are you currently working in retail or hospitality and looking to transfer those skills into an office based role? Would you like to join a business that provide full training and an excellent progression plan? Do you want to join a fun and dynamic team? Then this could be the role for you! We are currently recruiting for Customer Service Assistants in...

  • Customer Service Assistant

    6 days ago

    Kingston upon Hull, United Kingdom Riverside Full time

    Riverside have a new opportunity for a Customer Service Assistant based in Hull, working part time, on a permanent basis. You will earn £12,745.55 per annum. Your working pattern will be based on a three week rolling rota. Week 1 - You will work 3 x shifts, Week 2 - 4 x shifts, Week 3 - 5 shifts including the weekend. Shifts are a mix of early (9-2.30PM)...

  • Customer Service Assistant

    7 months ago

    Kingston upon Hull, United Kingdom Drinksworld TA Morrisons Daily Full time

    **Customer Service Assistant - Job Description** **Reports to**:Store Manager **Our Company** At Drinksworld we provide excellent standards and service to our customers and we know that the experience our customers receive will only be as good as the people who deliver it, and this is where you can get in on the action! While each position is critical to...

  • Customer Service Assistant

    6 days ago

    Kingston upon Hull, United Kingdom Restaurant Associates Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Restaurant Associates on a part time basis, contracted to 10 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes...

  • Customer Service Assistant

    4 days ago

    Kingston upon Hull, United Kingdom Victory Amusements & Casino Full time

    Job description Applicants must be 18 years of age or over This is an excellent opportunity to join our team as a Customer Service Assistant at Victory Amusements / Santa Cruz Tan - Hull. Victory Amusements / Santa Cruz Tan is part of the Trafalgar Leisure group of companies which has vast experience in the leisure industry and operates venues throughout...

  • Customer Service Assistants

    6 months ago

    Kingston upon Hull, United Kingdom Specsavers Full time

    **Customer Service Assistant.** **Store: Althorp Road (Kingswood).** **Hours: Full time - 37.5 - weekend working is essential** **Benefits: Extra day off on your birthday, bonus after probation** **Discounted hearing and eyecare benefits** **Enhanced sick pay** **Enhanced pay for family leave (Maternity/ Paternity etc)** **WeCare employee support...

  • Customer Services Assistant

    2 days ago

    Kingston upon Hull, United Kingdom Hull Culture & Leisure Full time

    Position 91054377 37 hours per week Position 91054381 11 hours per week Position 91071228 Casual We are seeking to appoint, as soon as possible, a committed and enthusiastic customer service Assistant to work in our Skate Hire Department, to work effectively within a team to provide a safe environment through the supervision of all customers using the Ice...