Customer Success Executive
3 months ago
Due to the continued development of our products and expansion of our client base we have an opportunity for a passionate individual to join our Client Success department.
**What will you do?**
- Scheduling and attending meetings both internally and externally - supporting the Client Success Managers with the planning, coordination, documentation and follow up activities
- Working with clients and Client Success Managers to produce and track Change Requests
- Produce draft Quotes for review and approval, then submission and tracking of the quote internally through to completion
- Build and maintain strong relationships both internally and with the clients
- Logging (and the ongoing review of) allocated customer Support calls and escalation as appropriate
**About You**
**What will you need?**
- Experience working within a customer facing business oriented role, requiring excellent communication skills and the ability to articulate complex activities
- Enthusiasm with a proven ability to learn new skills and to adapt to new working practices, through a structured yet informal training programme that provides opportunities for progression within the team
- Good planning and organisational skills, with the ability to effectively prioritise and plan own workload and remain outcome orientated
- Ability to establish and maintain effective working relationships
- Ability to work equally effectively as part of an established team and on own initiative
- Ability to work in a friendly, fast-paced and dynamic environment
- A positive approach to problem solving, decision making and dealing with a wide range of people
**About The Company**
Synectics Solutions are a leading force in the provision of innovative data driven business solutions. For more than 30 years we have specialised in building complex data management and software products for well-known companies around the world.
**What will you get from us?**
- Work When and Where Works: Use hybrid and flexible working to suit your lifestyle and other commitments.
- Our company culture is important to us, we’re proud of the continuous work we put in to create an environment in which our staff can truly flourish.
- A range of benefits designed to make your life easier inside and outside of work.
**Job Types**: Full-time, Permanent, Graduate
**Benefits**:
- Canteen
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Stoke-On-Trent: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Stoke-On-Trent
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