Customer Care Executive

3 months ago


StokeonTrent, United Kingdom Greenhous Full time

**Customer Care Executive**

**Salary: Dependent on experience**

**Hours**:Monday to Friday 9.00 am to 5.00 pm i.e. 37.5 hours per week. 30 minutes for lunch (unpaid).

A new opportunity has arisen to join the business as a Customer Care Executive at our Fenton site. The Customer Care Advisor will support all areas of the business to process customers queries and communicating with the relevant managers to resolve.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

**What you’ll be doing**:

- Responding to customer complaints.
- Escalating problems to the relevant team members or management if required.
- Updating customer information in the company database.
- Tracking and processing ongoing complaints.
- Performing administrative tasks as assigned by the manager.

**What we need from you**:

- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Able to work in a fast-paced environment and adapt to changing priorities.

**In return we’ll offer**:

- 22 days holiday + bank holidays
- Pension
- Career development opportunities
- Employee discounts

**Who are we**:
**Greenhous **is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, VW Commercials, Nissan and DAF.

**Job Types**: Full-time, Permanent

Work Location: In person

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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