Customer Care Executive

6 months ago

Stoke Prior, United Kingdom Four Squared Recruitment Full time

**Job Title: Customer Care Executive/Call Handler**

**Location**: Office-based Bromsgrove (flexible options available after probation)

**Salary**: £24-25k depending on experience

We are seeking a dedicated and customer-centric individual to join a fast-growing local team as a Customer Care Executive/Call Handler. As the first point of contact with our company, you will play a crucial role in representing the business and ensuring exceptional customer experiences.

**Primary Responsibilities**:

- Answering incoming telephone calls and directing them within the business to provide customers with the appropriate support.
- Assisting customers with inquiries and following up on issues as directed by internal teams.
- Conducting general administrative tasks to support smooth operations.
- Chasing up internal teams to ensure timely updates are provided to customers.
- Handling order processing and provisioning tasks.
- Procuring stock from approved vendors and maintaining relationships with them.
- Liaising with vendors who provide services to the business.

**Requirements**:

- Strong emphasis on customer care and excellent telephone manners.
- Ability to follow up on customer issues diligently, including calling customers back and engaging internal teams to address concerns.
- No prior telecom or engineering skills required.
- Excellent communication skills, both verbal and written.
- Proactive and detail-oriented approach to tasks.
- Ability to work effectively within a team as well as independently.
- Flexibility to adapt to changing priorities and multitask effectively.
- Prior experience in a customer service or administrative role is advantageous but not essential.

**Benefits**:

- Full training and mentoring provided.
- Opportunities for career progression.
- Competitive salary package.

This is a permanent position with the opportunity for flexible working arrangements after the probation period. If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply.

To apply, please submit your CV or hit apply

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: LH1062

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