Customer Care Executive

5 months ago

Stoke Prior, United Kingdom Four Squared Recruitment Full time

**Job Title: Customer Care Executive/Call Handler**

**Location**: Office-based Bromsgrove (flexible options available after probation)

**Salary**: £24-25k depending on experience

We are seeking a dedicated and customer-centric individual to join a fast-growing local team as a Customer Care Executive/Call Handler. As the first point of contact with our company, you will play a crucial role in representing the business and ensuring exceptional customer experiences.

**Primary Responsibilities**:

- Answering incoming telephone calls and directing them within the business to provide customers with the appropriate support.
- Assisting customers with inquiries and following up on issues as directed by internal teams.
- Conducting general administrative tasks to support smooth operations.
- Chasing up internal teams to ensure timely updates are provided to customers.
- Handling order processing and provisioning tasks.
- Procuring stock from approved vendors and maintaining relationships with them.
- Liaising with vendors who provide services to the business.

**Requirements**:

- Strong emphasis on customer care and excellent telephone manners.
- Ability to follow up on customer issues diligently, including calling customers back and engaging internal teams to address concerns.
- No prior telecom or engineering skills required.
- Excellent communication skills, both verbal and written.
- Proactive and detail-oriented approach to tasks.
- Ability to work effectively within a team as well as independently.
- Flexibility to adapt to changing priorities and multitask effectively.
- Prior experience in a customer service or administrative role is advantageous but not essential.

**Benefits**:

- Full training and mentoring provided.
- Opportunities for career progression.
- Competitive salary package.

This is a permanent position with the opportunity for flexible working arrangements after the probation period. If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply.

To apply, please submit your CV or hit apply

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: LH1062

  • Customer Care Executive

    5 months ago

    Stoke-on-Trent, United Kingdom Greenhous Full time

    **Customer Care Executive** **Salary: Dependent on experience** **Hours**:Monday to Friday 9.00 am to 5.00 pm i.e. 37.5 hours per week. 30 minutes for lunch (unpaid). A new opportunity has arisen to join the business as a Customer Care Executive at our Fenton site. The Customer Care Advisor will support all areas of the business to process customers...

  • Senior Care Assistant

    6 days ago

    Stoke Prior, United Kingdom CV-Library Full time

    Senior Care Assistant Heathbrook House Care Home, (Apply online only) Worcester Road, Stoke Heath, Bromsgrove, B61 7JA £11.95 - £13.54ph dependent on experience and qualifications Permanent contract. Day and night shifts available. We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to...

  • Marketing Executive

    5 months ago

    Stoke Prior, United Kingdom Velociti Group Full time

    We currently have an opportunity for a Marketing Executive to join our team on a 12 month fixed term contract. This is a full time role, working hours are 9am - 5.30pm Monday to Friday but we can offer a degree of flexibility around start and finish times. The role is predominantly remote but would require occasional travel to our offices in Bromsgrove for...

  • Customer Success Executive

    4 months ago

    Stoke-on-Trent, United Kingdom CV Screen Full time

    Customer Success Executive Stoke-on-Trent The role is office based. **Salary**: £22,000 + Excellent Benefits CV Screen is seeking a dynamic and driven individual to join a thriving company based in Stoke-on-Trent as a Customer Success Executive. With a competitive salary of £22,000 and excellent benefits, this role offers the perfect chance to take your...

  • Swaffham Weekend Care Assistant

    4 weeks ago

    Swaffham Prior, Cambridgeshire, United Kingdom Universal Care Services (UK) Ltd Full time

    Unlock Your Potential in Adult Social CareTransform Lives with Compassion and ExcellenceWe are seeking a dedicated and compassionate Care Assistant to join our team in Swaffham. As a Care Assistant, you will play a vital role in providing high-quality care to our customers in their own homes.Why Choose Us?At Universal Care Services (UK) Ltd, we pride...

  • Swaffham Weekend Care Assistant

    4 weeks ago

    Swaffham Prior, Cambridgeshire, United Kingdom Universal Care Services (UK) Ltd Full time

    Unlock Your Potential in Adult Social CareTransform Lives with Compassion and ExcellenceWe are seeking a dedicated and compassionate Care Assistant to join our team in Swaffham. As a Care Assistant, you will play a vital role in providing high-quality care to our customers in their own homes.Why Choose Us?At Universal Care Services (UK) Ltd, we pride...

  • Swaffham Weekend Care Assistant

    4 weeks ago

    Swaffham Prior, Cambridgeshire, United Kingdom Universal Care Services (UK) Ltd Full time

    Unlock Your Potential in Adult Social CareTransform Lives with Compassion and ExcellenceWe are seeking a dedicated and compassionate Care Assistant to join our team in Swaffham. As a Care Assistant, you will play a vital role in providing high-quality care to our customers in their own homes.Why Choose Us?At Universal Care Services (UK) Ltd, we pride...

  • Customer Service Executive

    5 months ago

    Stoke-on-Trent, United Kingdom Arnold Clark Full time

    We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Stoke-on-Trent Click & Collect branch and help customers get excited about our products. We offer our Click & Collect Product Geniuses: - £24,000 + performance-related bonus of up to £6,720 per annum - Click & Collect, Stoke-on-Trent - 33 days...

  • Customer Service Executive

    5 months ago

    Stoke-on-Trent, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus commission and benefits **Type of work**: Permanent **Location**: Stoke on Trent About the role We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Stoke-on-Trent Click & Collect branch and help customers get excited about our products. **We offer our Click & Collect...

  • Executive Chef

    2 months ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Pottersway House Care Home Full time

    About the RolePottersway House Care Home is seeking a highly skilled and experienced Executive Chef to join our team.As a leading provider of care services, we are committed to delivering high-quality food that meets the dietary needs of our residents.The successful candidate will be responsible for overseeing the day-to-day operations of our kitchen,...

  • Customer Development Executive

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom McCurrach Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Development Executive to join our team at McCurrach. As a key member of our sales team, you will be responsible for driving sales growth and market share within your defined territory.Key ResponsibilitiesDevelop and execute a business plan to maximize sales opportunities and grow...

  • Customer Development Executive

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom McCurrach Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Development Executive to join our team at McCurrach. As a key member of our sales team, you will be responsible for driving sales growth and market share within your defined territory.Key ResponsibilitiesDevelop and execute a business plan to maximize sales opportunities and grow...

  • Customer Development Executive

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom McCurrach Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Development Executive to join our team at McCurrach. As a key member of our sales team, you will be responsible for driving sales growth and market share in the soft drinks category within your defined territory.Key ResponsibilitiesPartner with customers to build strong relationships...

  • Customer Development Executive

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom McCurrach Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Development Executive to join our team at McCurrach. As a key member of our sales team, you will be responsible for driving sales growth and market share in the soft drinks category within your defined territory.Key ResponsibilitiesPartner with customers to build strong relationships...

  • Care Worker

    4 weeks ago

    Swaffham Prior, Cambridgeshire, United Kingdom Halesgroup Full time

    About the RoleWe are seeking a dedicated and compassionate Care Assistant to join our team at Hales Homecare. As a Care Assistant, you will play a vital role in providing person-centred care to individuals in their own homes, enabling them to live safely and independently.Key ResponsibilitiesProvide companionship and emotional support to our customersAssist...

  • Care Worker

    4 weeks ago

    Swaffham Prior, Cambridgeshire, United Kingdom Halesgroup Full time

    About the RoleWe are seeking a dedicated and compassionate Care Assistant to join our team at Hales Homecare. As a Care Assistant, you will play a vital role in providing person-centred care to individuals in their own homes, enabling them to live safely and independently.Key ResponsibilitiesProvide companionship and emotional support to our customersAssist...

  • Care Assistant

    4 weeks ago

    Swaffham Prior, Cambridgeshire, United Kingdom Halesgroup Full time

    About the RoleWe are seeking a dedicated and compassionate Care Assistant to join our team at Hales Homecare. As a Care Assistant, you will play a vital role in providing person-centred care to our customers, enabling them to live safely and independently in their own homes.Key ResponsibilitiesProvide companionship and support to customersAssist with...

  • Care Assistant

    4 weeks ago

    Swaffham Prior, Cambridgeshire, United Kingdom Halesgroup Full time

    About the RoleWe are seeking a dedicated and compassionate Care Assistant to join our team at Hales Homecare. As a Care Assistant, you will play a vital role in providing person-centred care to our customers, enabling them to live safely and independently in their own homes.Key ResponsibilitiesProvide companionship and support to customersAssist with...

  • Customer Development Executive

    2 months ago

    Stoke-on-Trent, United Kingdom McCurrach Full time

    Overview Customer Development Executive – Britvic Location – Stoke-on-Trent & Surrounding areas (Ideal postcode ST4) Permanent ,Full time – 40 hours per week Salary £29,750 basic + 20% Bonus Ready to supercharge your Sales career?  Passionate about the biggest and best soft drinks brands? At Britvic, we’re on a journey to...

  • Customer Development Executive

    4 weeks ago

    Stoke-on-Trent, United Kingdom Avidity Full time

    Customer Development Executive – BritvicLocation – Stoke-on-Trent & Surrounding areas (Ideal postcode ST4)Permanent ,Full time – 40 hours per weekSalary £29,750 basic + 20% BonusReady to supercharge your Sales career? Passionate about the biggest and best soft drinks brands?At Britvic, we’re on a journey to become the most dynamic soft drinks...