Customer Engagement Specialist

3 weeks ago


Kingston upon Thames, Greater London, United Kingdom Amplifon Full time

Customer Engagement Specialist

Amplifon is seeking a dedicated Customer Engagement Specialist to enhance our client interactions and support our audiologists.

Role Overview

As a Customer Engagement Specialist, you will be responsible for managing client appointments and ensuring a welcoming atmosphere for all visitors. Your role will involve:

  • Efficiently coordinating the appointment schedule to balance sales and service needs for both new and returning clients.
  • Analyzing the client database to identify opportunities for improving clinic performance.
  • Conducting personalized outreach to clients to enhance attendance and drive revenue.
  • Actively contributing to revenue generation by scheduling appointments and promoting additional products when appropriate.
  • Building and maintaining relationships with clients to provide tailored promotions and solutions.
  • Upholding the visual standards of the store in accordance with Amplifon guidelines, including merchandising and cleanliness.
  • Monitoring inventory levels to ensure product availability.

Candidate Profile

The ideal candidate will exhibit a strong commitment to customer satisfaction and demonstrate the following skills:

  • Proficiency in computer applications, with experience in appointment scheduling systems preferred.
  • Sales acumen to assist audiologists in meeting their targets.
  • A proactive and adaptable approach to work.
  • Ability to foster collaborative relationships with colleagues across departments.
  • Self-motivation and problem-solving capabilities.
  • Alignment with Amplifon's vision and values.
  • Strong organizational skills to manage workload effectively.

This position offers opportunities for professional growth within Amplifon.

Note: This role may also be referred to as 'Client Advisor', 'Customer Service Consultant', or 'Reception Specialist'.



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