Customer Engagement Specialist
3 weeks ago
Customer Engagement Specialist
Amplifon is seeking a dedicated Customer Engagement Specialist to enhance our client interactions and support our audiologists.
Role Overview
As a Customer Engagement Specialist, you will be responsible for managing client appointments and ensuring a welcoming atmosphere for all visitors. Your role will involve:
- Efficiently coordinating the appointment schedule to balance sales and service needs for both new and returning clients.
- Analyzing the client database to identify opportunities for improving clinic performance.
- Conducting personalized outreach to clients to enhance attendance and drive revenue.
- Actively contributing to revenue generation by scheduling appointments and promoting additional products when appropriate.
- Building and maintaining relationships with clients to provide tailored promotions and solutions.
- Upholding the visual standards of the store in accordance with Amplifon guidelines, including merchandising and cleanliness.
- Monitoring inventory levels to ensure product availability.
Candidate Profile
The ideal candidate will exhibit a strong commitment to customer satisfaction and demonstrate the following skills:
- Proficiency in computer applications, with experience in appointment scheduling systems preferred.
- Sales acumen to assist audiologists in meeting their targets.
- A proactive and adaptable approach to work.
- Ability to foster collaborative relationships with colleagues across departments.
- Self-motivation and problem-solving capabilities.
- Alignment with Amplifon's vision and values.
- Strong organizational skills to manage workload effectively.
This position offers opportunities for professional growth within Amplifon.
Note: This role may also be referred to as 'Client Advisor', 'Customer Service Consultant', or 'Reception Specialist'.
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