Swedish Customer Service Specialist

1 month ago

Kingston upon Thames, Greater London, United Kingdom Office Angels Full time

Are you fluent in Swedish and passionate about providing excellent customer service?

Looking for your next progressive opportunity in a fantastic supportive team working environment?

Swedish Customer Service Specialist

Kingston Upon Thames - On-site Parking

Perm Opportunity

k plus amazing benefits package including medical insurance, pension, life assurance, 25 days plus BH and fantastic facilities including pay day pastries

Hybrid working options available (after successful completion of probationary period)

We have an exciting opportunity for a Swedish Customer Service Specialist to join a multinational pharmaceutical company based in Kingston.

This role offers a competitive annual salary ranging from 28,000 to 30,000, and the chance to work in a fast-paced and dynamic environment.

Your main responsibilities as a Swedish Customer Service Specialist will include:

  • Providing exceptional customer service to internal and external clients
  • Handling customer inquiries and resolving any issues or queries promptly
  • Collaborating with the sales and logistics teams to meet and exceed customer satisfaction targets
  • Utilising advanced reporting skills to monitor and evaluate customer service performance
  • Supporting the organisation's digital transformation initiatives
  • Utilising your proficiency in Swedish and potentially additional Nordic languages to communicate effectively with customers

To be successful in this role, you should have the following qualifications and skills:

  • Previous experience working in a fast-paced customer service environment
  • Demonstrated advanced Microsoft Office skills - Excel (Pivot tables, VLookups essential)
  • Demonstrated experience with digital transformation initiatives (Power Bi, Salesforce, Peoplesoft)
  • Proficiency in the Swedish language, with knowledge of additional Nordic languages being an advantage
  • An open-minded and positive approach, actively supporting the company's strategy
  • A proactive attitude towards change and the ability to adapt quickly
  • Ownership mentality and quick learning abilities, demonstrating calm and confidence when facing challenges
  • Strong problem-solving skills and the ability to act in the best interest of the organisation

If you are driven, enthusiastic, and ready to take on a new challenge, we would love to hear from you. Apply now to become a valued member of our client's customer service team.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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