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Customer Engagement Manager

2 months ago

SouthendonSea, United Kingdom Estuary Housing Association Full time

Customer Engagement Manager (Social Housing)

Essex, Southend-on-Sea (Flexible Hybrid Working)

£38,609 Per Annum

Permanent, Full Time (35 hours per week + participation in out of hours rota)

Estuary Housing Association have an exciting opportunity for an experienced and passionate Customer Voice Manager to co-ordinate customer engagement and support the Assistant Director of Customer in championing Customer Voice throughout the organisation.

In line with our Engagement Strategy, you will raise the profile of this work externally to our customers, using a range of communication methods.

Your main responsibilities will include:

  • Leading Customer Engagement, maximising opportunities for residents and stakeholders to get involved and engaged in all services
  • Leading on the development of customer engagement across all service directorates
  • Taking responsibility for formulating, communicating, implementing and monitoring Estuary’s customer engagement across the organisation
  • Empowering and supporting the work of our engaged customers, including our Resident Voice and Influence Panel (RVIP), to shape decision making and scrutinise services.
  • Experience of working with resident groups, understanding of co-regulation and supporting our Resident Voice & Influence Panel with undertaking scrutiny reviews.